Veovo successfully migrates airport customers onto its next-generation cloud passenger flow platform
(London, UK, 13. March 2023) – Airports worldwide are now benefiting from the latest iteration of Veovo’s cloud platform, which brings a new level of scalability and intelligence to passenger flow management, helping operators make smarter decisions and improve passenger journeys.
For over a decade, Veovo’s Passenger Predictability capabilities have been at the forefront of understanding and forecasting passenger movement, providing actionable insights to some of the world’s largest and most innovative airports.
With the move to the next-generation platform, Veovo’s clients now have greater choice, flexibility, and support in how they deploy the Veovo software, in addition to improvements in scalability, speed, and system performance.
Scalability is critical in passenger flow analytics as airports look to expand from only measuring queues and flow in pinch points to building an understanding of passenger behaviour from curbside to boarding. This per-flight movement data is hugely powerful in driving an intelligent airport, is the backbone of a terminal digital twin, and is a key enabler for the new generation of AOP-compliant solutions.
Veovo is unique in its ability to provide real-time, historical, and forecasts of passenger, baggage, and transfer movement measurement across the entire terminal and on a single platform. This supports teams in making data-driven long-term plans to enrich the passenger experience and proactive, more intelligent decisions on the day of operations.
The platform supports new Lidar technology, in addition to stereo cameras, WIFI/BLE and other passenger movement sensors and data sources. There is no “silver bullet” for sensor technology, so this future-proof approach of ensuring that the best available sensor, device, or combination of technologies can be used to support any physical space and the best technology for the use case required. This includes the platform’s ability to ingest and analyse data from already deployed stereo cameras or WIFI infrastructure, protecting existing hardware investments while removing the limitations of queue measurement-only tools.
“Veovo’s next-generation cloud platform marked a significant milestone in our commitment to accelerating our customers’ journey to intelligent, more automated airports,” said James Williamson, CEO of Veovo. “Operators urgently need to put more of their data to work to understand flows, predict events, and make smarter decisions to drive efficiencies and improve experiences. Passenger flow and forecasting tools, such as Veovo’s, which combine live data, machine learning, simulation, and holistic decision support, are fast becoming the bedrock of the smarter airport of the future.”
Veovo’s next-generation cloud platform is already being used by some of the most innovative and forward-thinking airports and multi-airport operators worldwide, including New York, Amsterdam Schiphol, Dublin, London Gatwick, and Oslo.
“With Veovo, We gain critical insight on passenger flow at our facility, which we share on a multitude of communication platforms.”
“Veovo was chosen after a comprehensive selection procedure. Its ability to accurately aggregate multiple data sources and automate the delivery of accurate forecasts stood out as a clear point of difference.”
“The Veovo solution helps us manage passenger expectations better, making for a more pleasant travel experience.”
“Veovo’s technology gives us complete passenger flow visibility, helping us make informed decisions to deliver a better-quality passenger experience.“
“Veovo’s cloud solution helps make our business more resilient by allowing us to accurately measure passenger flow so that we can respond quickly and efficiently to any changes.”
“Veovo has translated our complex passenger flow process into numbers. It helped the organization in finding insights and enhanced passenger experience in our terminal.“
“Veovo’s live re-forecasting capabilities provide us with an early heads-up on changes to passenger presentation profiles. This allows us to easily adapt plans and rosters to reflect the current situation, improving journeys and keeping costs down.”
“Veovo helps us manage performance with data-driven certainty. With real-time visibility of passenger flow, we can keep pinch-point processing quick and make holistic decisions on creating more efficient and meaningful customer experiences throughout the airport.”
“Veovo has allowed us to understand the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We can keep our passengers fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
“With Veovo, we can proactively manage passenger flow and respond promptly and efficiently to irregular operations and disruptions.”
“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations and improve the passenger experience by communicating expected wait times to passengers at processing points.”
“Veovo has dramatically improved our real-time operational decision-making, post-performance analysis, and capacity planning data analysis capabilities. But, perhaps, more importantly, it has helped us give our passengers a more positive airport experience.”
“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
“Veovo enables us to monitor the quality of the terminal processes to improve resource planning and to perform consistent reporting to internal and external stakeholders.”
“Veovo provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. It allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”
“Veovo has helped us to resource our operations on the day and to identify pinch points and potential build-ups. The accurate data has enabled us to provide an optimum passenger experience by displaying accurate queue wait times.”
“Veovo provides us with valuable real-time insights about passenger queue time dynamics. It helps our managers to secure low queue times at minimum cost, and also provides our Analysis Department with direct feedback on their forecasting performance.”
“As the most reliable and one of the only solutions on the market capable of measuring passenger flow through multiple stages of the journey, Veovo provides us with continuous, airport-wide visibility 24 hours a day, seven days a week.”
