London Gatwick Airport selects Veovo to accelerate its vision of a passenger-centred travel future
Veovo, the technology company that is powering smart decision-making across airports, has announced that Gatwick Airport has selected Veovo’s Passenger Predictability solution to optimise security operations and improve passenger flow. The partnership will allow the airport to efficiently handle increasing passenger numbers and build back better for a more sustainable, passenger-centred travel experience.
Veovo’s AI-powered technology gives Gatwick real-time awareness of people’s movement and experiences in North and South terminal security areas. This insight guides the airport to plan layout and lane openings, predict bottlenecks, and make informed decisions on the go.
As the platform is not restricted by proprietary sensor technology, it can aggregate and analyse people movement data from any source. This flexibility allows the airport to integrate and protect its existing stereo vision camera investments with new IoT sensors and data sources, thereby enhancing its understanding of customer behaviour across the airport.
Bronwen Jones, Development Director, Gatwick Airport, said, “Veovo’s cloud solution will help to make our business more resilient by allowing us to accurately measure passenger flow so that we can respond quickly and efficiently to any changes. The new technology will not only lead to smoother journeys for our passengers by increasing automation and optimising our processes, but it is also future-proofed, scalable and, by being cloud-hosted off-site, supports our commitment to sustainability by reducing our energy footprint.”
The Veovo cloud software platform bundles analytics and rich visualisations to deliver historical, live and predicted insights into passenger density and flow by flight. It provides valuable metrics such as actual and forecasted waiting times, occupancy, and passenger throughput. This allows airports and their partners to prevent congestion, minimise wait times and comply with service-level agreements.
James Williamson, Veovo CEO, said, “Passenger Experience is at the heart of Gatwick’s strategy. We are delighted that the airport has chosen Veovo technology to help make the security checkpoint experience as efficient and smooth as possible. Harnessing all available data, together with behavioural science, will enable the airport to better learn from the past, predict the future, and make more informed decisions. We are confident that it will present a unique opportunity for the airport to optimise processes and improve people flow.”
London Gatwick joins a host of other major airports, including Manchester, Newark and Amsterdam Schiphol, that have adopted the queue and flow management solution. It enables the airports to accurately plan operations, provide situational awareness and make intelligent decisions in real-time to balance performance, customer experience and efficiency.
“With Veovo, We gain critical insight on passenger flow at our facility, which we share on a multitude of communication platforms.”
“Veovo was chosen after a comprehensive selection procedure. Its ability to accurately aggregate multiple data sources and automate the delivery of accurate forecasts stood out as a clear point of difference.”
“The Veovo solution helps us manage passenger expectations better, making for a more pleasant travel experience.”
“Veovo’s technology gives us complete passenger flow visibility, helping us make informed decisions to deliver a better-quality passenger experience.“
“Veovo’s cloud solution helps make our business more resilient by allowing us to accurately measure passenger flow so that we can respond quickly and efficiently to any changes.”
“Veovo has translated our complex passenger flow process into numbers. It helped the organization in finding insights and enhanced passenger experience in our terminal.“
“Veovo’s live re-forecasting capabilities provide us with an early heads-up on changes to passenger presentation profiles. This allows us to easily adapt plans and rosters to reflect the current situation, improving journeys and keeping costs down.”
“Veovo helps us manage performance with data-driven certainty. With real-time visibility of passenger flow, we can keep pinch-point processing quick and make holistic decisions on creating more efficient and meaningful customer experiences throughout the airport.”
“Veovo has allowed us to understand the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We can keep our passengers fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
“With Veovo, we can proactively manage passenger flow and respond promptly and efficiently to irregular operations and disruptions.”
“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations and improve the passenger experience by communicating expected wait times to passengers at processing points.”
“Veovo has dramatically improved our real-time operational decision-making, post-performance analysis, and capacity planning data analysis capabilities. But, perhaps, more importantly, it has helped us give our passengers a more positive airport experience.”
“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
“Veovo enables us to monitor the quality of the terminal processes to improve resource planning and to perform consistent reporting to internal and external stakeholders.”
“Veovo provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. It allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”
“Veovo has helped us to resource our operations on the day and to identify pinch points and potential build-ups. The accurate data has enabled us to provide an optimum passenger experience by displaying accurate queue wait times.”
“Veovo provides us with valuable real-time insights about passenger queue time dynamics. It helps our managers to secure low queue times at minimum cost, and also provides our Analysis Department with direct feedback on their forecasting performance.”
“As the most reliable and one of the only solutions on the market capable of measuring passenger flow through multiple stages of the journey, Veovo provides us with continuous, airport-wide visibility 24 hours a day, seven days a week.”
