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Capacity Optimizer

Plan ahead and stay ahead with tools that optimize lane opening plans for check-in, security and border control.

Do you trust your plans?

Optimal capacity planning based on live data, not human hunches, is not just long overdue. It’s a vital step towards building more resilient and agile airport operations.

Use infrastructure efficiently

Take in account available capacity, resourcing constraints and live data to know how many lanes to open and for how long.

Better experiences for less

Intelligent automation lets you plan smarter, so you process customers faster, at a lower cost to serve.

Build trust

When all your partners can see and have confidence in the plan, they are more likely to follow it.

Haven’t found what you needed?

That really depends on your physical space, ceiling heights, lane layout, business needs and budget. With Veovo you don’t need to worry about being locked into one type of sensor. Our unique hybrid analytics platform allows you to connect the best combination of data sources to achieve your aims, whether it be providing better check-in experiences, understanding passenger movement from curb to flight, or optimising your security lane resourcing. The system can even connect to existing sensors, cameras and infrastructure, protecting your investments.

This approach monitors the wait time of each sub-queue and automatically guides passengers to the shortest one. This reduces variance in wait times and unexpected delays between lanes, improving the overall experience for passengers and reducing costs.

When passengers enter a space via separate entrances for priority vs economy passengers or VIP guests for example, the system can anonymously follow them throughout the process areas regardless of whether they are mingled later in the process. This allows you to analyse how people move and wait in every area according to type.

When cameras can “pass” a person from one field of vision to another, you can see movement across larger areas and anticipate crowding or overflow before it happens. Veovo’s people technology is unique as it uses our smart edge data processing to stitch together visual fields of multiple cameras for the widest field of view.

Veovo’s Open API platform means that it’s easy to connect live wait time data to your website, airport apps, or local displays.

Optimized capacity plans

Better look ahead planning
Meet your wait time targets by planning security and border control lanes openings per minute based on the flight schedule, passenger show up forecasts and staff rosters. Allocate check in counters according to passenger show up forecasts and availability constraints. Use ‘what if’ scenario planning to understand the impact of maintenance works or possible schedule and passenger load changes – and become better prepared.
Optimize plans for the situation
Use live data to adjust plans in the operational window to ensure service level agreements are met. Veovo Capacity Optimizer automatically updates the plan with real-time queue, and flow data, updated passenger forecasts by flight, real time productivity insight and staff availability. So you can fine tune work shifts, reschedule breaks, reassign check in counters or allocate more border control lanes to specific passport types.
Continually improve
Did everyone follow the plan? If not, why not? With Veovo you can track actual lane opening against the plan, and understand the impact on service levels. This fact based performance evaluation then helps improve future planning.

Further improve your airport performance

Explore other range of solutions Veovo has to offer for better decision making and improve your airport operations.

Improve queue insight
Queue Management
Get real-time and historical insight into queue wait times, occupancy and productivity, and improve experiences.
Machine learning predictions
Passenger Forecasting
Precisely predict when bags and travellers will arrive at any touch point across the airport. So you can make better plans.
Curb to flight analytics
Flow Management
Understand how people move, on a by-flight basis, right across terminals. So you can shape and smooth journeys.

Our product in action

See how Veovo’s Capacity Optimizer has helped airports across the world to improve their performance.
View all case studies

Create a smooth airport journey

With Veovo, get accurate insights to what’s going on at the airports. Perfect every interaction.
Where do you want to improve experiences?
ticketing & check-in

Security & Immigration

Lounges, restroom & gates

Parking & Transport

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