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PRODUCT

Queue Management

Smooth experiences by seeing.
airport queue management

Tackle pinch points early

It’s hard to make the right decisions when you don’t know what’s happening or can’t understand people’s behaviour.

Veovo’s AI cloud software and people movement sensors help you see the situation clearly and proactively take action. So everyone gets where they want to go safely and efficiently.

Reduce stress

Give guests the true predicted wait times for any queue, even unstructured ones.

Hit service targets

Pre-empt crowding or queue issues with AI-powered alerts and reduce wait times by over 33%.

Reduce overheads

Measure KPIs, make data-driven predictions and plan with precision.

Provide better queue experiences

See how queues form and change
Automatically detect queue formations, even dynamics queues in busy spaces, and automatically handle changing maze layouts – no custom modifications or fine tuning required.

Use automatic lane balancing to smooth processing times between queues, prioritise traveler segments like transfer passengers and reduce costs.
Plan for scale
Analytics that can build to a digital twin of the passenger’s journey, one pinch point at a time. Connect the best combinations of sensors and data sources, including LiDAR, 3D camera, people counter or wifi/BLE sensor. Then, extend into different zones or add more capabilities to enrich your airport wide passenger experiences.

One platform for queue, flow, forecasting and planning – right across your airport.
Easy to set up. Even easier to use
Insight and alerts tailored to your needs, no experts required. Veovo dashboards are easy to configure for each zone, team or process. So transparency, collaboration and proactive operations are within everyone’s reach – in just a few weeks.
Where do you want to improve experiences?
ticketing & check-in

Security & Immigration

Lounges, restroom & gates

Parking & Transport

Haven’t found what you needed?

LiDAR uses laser beams to create 3D images of people and vehicles.  Which means its perfect for measuring movement in low light conditions, and in areas where cameras often struggle such as low ceilings. Its wide field of view also means that one LiDAR can be used instead of multiple 3D cameras, lowering costs. Above all, its laser sharp at measuring dwell, movement and interactions with 99% accuracy. Learn more about Veovo’s LiDAR solution. Read more >

That really depends on your physical space, ceiling heights, lane layout, business needs and budget. With Veovo you don’t need to worry about being locked into one type of sensor. Our unique hybrid analytics platform allows you to connect the best combination of data sources to achieve your aims, whether it be providing better check-in experiences, understanding passenger movement from curb to flight, or optimising your security lane resourcing. The system can even connect to existing sensors, cameras and infrastructure, protecting your investments. Learn how Manchester Airport Group is combining multiple sensor technology for queue and flow management. Read more >

This approach monitors the wait time of each sub-queue and automatically guides passengers to the shortest one. This reduces variance in wait times and unexpected delays between lanes, improving the overall experience for passengers and reducing costs. Queue Balancer also lets you prioritise certain segments of passengers like transfers, so you always meet your KPIs. Learn how Keflavik is using Queue balancer. Read more >

When passengers enter a space via separate entrances for priority vs economy passengers or VIP guests for example, the system can anonymously follow them throughout the process areas regardless of whether they are mingled later in the process. This allows you to analyse how people move and wait in every area according to type.

When cameras can “pass” a person from one field of vision to another, you can see movement across larger areas and anticipate crowding or overflow before it happens. Veovo’s people technology is unique as it uses our smart edge data processing to stitch together visual fields of multiple cameras for the widest field of view.

Veovo’s Open API platform means that it’s easy to connect live wait time data to your website, airport apps, or local displays.

Further improve your airport performance

Explore other range of solutions Veovo has to offer for better decision making and improve your airport operations.

Curb to flight analytics
Flow Management
Understand how people move, on a by-flight basis, right across terminals. So you can shape and smooth journeys.
Curb to flight analytics
Flow Management
Understand how people move, on a by-flight basis, right across terminals. So you can shape and smooth journeys.
Machine learning predictions
Passenger Forecasting
Precisely predict when bags and travellers will arrive at any touch point across the airport. So you can make better plans.
Make better plans
Capacity Optimizer
Plan ahead and stay ahead with tools that optimize lane opening plans for check-in, security and border control.

Our product in action

See how Veovo’s Queue Management has helped airports across the world to improve their performance.
View all case studies

Plan better.
Reduce wait times.

Let us help you see the situation clearly and make decisions to create better airport experiences.
Where do you want to improve experiences?
ticketing & check-in

Security & Immigration

Lounges, restroom & gates

Parking & Transport

insights
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