With Veovo Flow Management you see how people move, on a by-flight basis, right through the terminal. So you can accurately shape and improve journeys.

Reduce times

Align gate and belt allocations to flow patterns by flight to reduce delays and speed bag reclaims.

Grow revenue

Uncover optimal retail layouts and advertising, signage and kiosk placement to reduce congestion and boost income.

Invest wisely

Understand the impact of each process change on the end-to-end journey and prioritise investments.

Haven’t found what you needed?

What people counting technology is best – wifi, lidar, people counters, camera?

That really depends on your physical space, ceiling heights, lane layout, business needs and budget. With Veovo you don’t need to worry about being locked into one type of sensor. Our unique hybrid analytics platform allows you to connect the best combination of data sources to achieve your aims, whether it be providing better check-in experiences, understanding passenger movement from curb to flight, or optimising your security lane resourcing. The system can even connect to existing sensors, cameras and infrastructure, protecting your investments.

What is Queue Balancing?

This approach monitors the wait time of each sub-queue and automatically guides passengers to the shortest one. This reduces variance in wait times and unexpected delays between lanes, improving the overall experience for passengers and reducing costs.

How can we measure the experiences of different segments of passengers or guests?

When passengers enter a space via separate entrances for priority vs economy passengers or VIP guests for example, the system can anonymously follow them throughout the process areas regardless of whether they are mingled later in the process. This allows you to analyse how people move and wait in every area according to type.

Why is a wider field of view important when considering queue analytics?

When cameras can “pass” a person from one field of vision to another, you can see movement across larger areas and anticipate crowding or overflow before it happens. Veovo’s people technology is unique as it uses our smart edge data processing to stitch together visual fields of multiple cameras for the widest field of view.

How can I share wait time information with passengers?

Veovo’s Open API platform means that it’s easy to connect live wait time data to your website, airport apps, or local displays.

Optimize airport operations

Get a true curb-to-flight understanding

Arrival times, movement patterns and dwell times vary greatly depending on the airline, time of day, travel class and destination – impacting terminals in different ways. Veovo goes beyond general passenger profiles to provide a by-flight journey perspective.

Uncover connections patterns

With flight-to-flight transfer pattern insight, including for self-connecting passengers, you can make the right gate allocations and touchpoint resourcing decisions to reduce delays and missed flights.

Full multi-modal insight

Combine airport flow insight with traffic and rail data for full journey planning. When you understand how people arrive, park and leave your terminal, on a by-flight basis, it’s easier to identify the root causes of delays and make informed decisions.

Haven’t found what you needed?

How does by-flight flow insight work?

Veovo’s flow management anonymously collects device traces left by passengers as they travel to the airport and right through the terminal to the gate. By linking this information with data from the airport operational database and boarding pass scans, the system can determine how people move and dwell by flight.

What sensors are best to gain curb-to-gate insight?

While Lidar and 3D camera sensors are powerful technologies to accurately understand movement in specific areas, they are expensive to cover an entire airport. Any passenger who moves into a non-covered area like a bathroom is also ‘lost’. For curb to gate journeys, Veovo uses a more cost-effective approach by using existing WiFi infrastructure and low-cost sensors to ensure full coverage of visitor paths.

How is passenger privacy protected?

Whatever sensor is used to capture movement data, no kind of personally identifiable information is transmitted or stored. With truncation, encryption and randomisation it is impossible to link data back to devices or people. The sensors are configured to be GDPR compliant.

Further improve your airport performance

Explore other range of solutions Veovo has to offer for better decision making and improve your airport operations.

View all products

Improve queue insight

Queue Management

Get real-time and historical insight into queue wait times, occupancy and productivity, and improve experiences.

Discover

Machine learning predictions

Passenger Forecasting

Precisely predict when bags and travellers will arrive at any touch point across the airport. So you can make better plans.

Discover

Make better plans

Capacity Optimizer

Plan ahead and stay ahead with tools that optimize lane opening plans for check-in, security and border control.

Discover

Improve queue insight

Queue Management

Get real-time and historical insight into queue wait times, occupancy and productivity, and improve experiences.

Discover

Machine learning predictions

Passenger Forecasting

Precisely predict when bags and travellers will arrive at any touch point across the airport. So you can make better plans.

Discover

Make better plans

Capacity Optimizer

Plan ahead and stay ahead with tools that optimize lane opening plans for check-in, security and border control.

Discover

View all products

Our product in action

See how Veovo’s Flow Management has helped airports across the world to improve their performance.

View all case studies

Case study

Improving services with airport wide passenger flow insight at Schiphol

Schiphol Amsterdam uses Veovo technology to gain a continuous picture of passenger movement throughout the airport, to make better plans and understand behaviour.

Case study

How kerb-to-flight passenger flow is transforming Birmingham Airport

Passenger flow management allows the airport to improve the layout of existing facilities, guide future expansion plans and make data driven plans.

Case study

Keflavik Airport is reaping the benefits of flow management - to and from the gate

With airport-wide flow insights, Isavia’s Keflavik Airport gains valuable information about passenger behaviour and how areas and processes influence each other. This enables real-time data-driven decisions to manage occupancy, minimise bottlenecks and make better plans.

View all case studies

Create a smooth airport journey

With Veovo, get accurate insights to what’s going on at the airports. Perfect every interaction.

Where do you want to improve experiences?

ticketing & check-in

Security & Immigration

Lounges, restroom & gates

Parking & Transport

Access real-time insight, trend data and alerts on wait time, occupancy, kiosk and counter usage.

Veovo automatically detects where a line forms and handles changing maze configurations – essential for optimal lane planning and accurate wait time tracking.

Anticipate issues and strategically take action.

Get visibility of the entire divest area and measure and monitor individual lanes. By measuring productivity you can improve it and provide better experiences, for less.

Monitor and display restroom occupancy in real-time and provide guidance to guests.

Schedule cleaning based on usage insight and trigger alerts if thresholds are reached. Use gate, retail and lounge occupancy understanding to adjust call-to-flight times to reduce crowding.

Identify problem areas and take proactive action to decrease delays.

Understand how vehicles move to and around your airport and track KPIs like time from entering the airport precinct to parking. Measure taxi wait times so you can manage the flow of taxis to pick-up points to meet demand and decrease congestion. With Veovo, multi-modal connections are smooth.

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