No More Wait Time Surprises at New York Airports
Passengers at JFK, Newark Liberty, LaGuardia and Stewart International airports can now access real-time TSA and taxi wait times on the Port Authority’s respective airport websites and in-terminal screens.
The Port Authority of New York And New Jersey (PANYNJ), in coordination with the TSA and other agency partners, has adopted Veovo´s Passenger Predictability solution, to measure and display predicted wait times at TSA checkpoint screening areas and taxi stands.
Similar to the solutions implemented at Cincinnati/Northern Kentucky, Schiphol Amsterdam and Auckland Airports, the goal is two-fold: first, to provide accurate wait time information to manage passenger expectations; second to enable the airports to develop strategies and to target resources to reduce wait times.
“We are focused on enhancing the customer experience at our airports by providing this critical information,” said Port Authority Chairman Kevin O’Toole. “The installation of Veovo´s Passenger Predictability solution allows us to provide customers with the real-time information they need to plan their travels. Even more importantly, it provides us with data to focus on how to reduce wait times going forward.”
“In today’s increasingly interconnected world, the passenger’s journey begins before they leave for the airport,” said Port Authority Executive Director Rick Cotton. “With this real-time data posted on each of the airport’s websites, wait times are now readily available to help reduce passenger stress and enable travellers to plan based on the wait times they will encounter. At the same time, as we saw during the recent government shutdown, the information makes it easier for airport staff to monitor checkpoint wait times and call for additional resources to congested areas.”
“We are thrilled that the Port Authority of New York and New Jersey (PANYNJ) have chosen Veovo to enhance the passenger experience in New York´s major airports. With the flexibility of the solution, that allows for the use of various measurement technologies and advanced analysis of data, across the airports and terminals, we are confident that it will present a unique opportunity to better manage resources and ensure that passengers enjoy a smooth travel experience. We look forward to the continued cooperation with PANYNJ, and hopefully many other airports in North America,” says Peter Knudsen, General Manager at Veovo.
“With Veovo, We gain critical insight on passenger flow at our facility, which we share on a multitude of communication platforms.”
“Veovo was chosen after a comprehensive selection procedure. Its ability to accurately aggregate multiple data sources and automate the delivery of accurate forecasts stood out as a clear point of difference.”
“The Veovo solution helps us manage passenger expectations better, making for a more pleasant travel experience.”
“Veovo’s technology gives us complete passenger flow visibility, helping us make informed decisions to deliver a better-quality passenger experience.“
“Veovo has allowed us to understand the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We can keep our passengers fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”