Passengers at JFK, Newark Liberty, LaGuardia and Stewart International airports can now access real-time TSA and taxi wait times on the Port Authority’s respective airport websites and in-terminal screens.
The Port Authority of New York And New Jersey (PANYNJ), in coordination with the TSA and other agency partners, has adopted Veovo´s Queue Management solution, to measure and display predicted wait times at TSA checkpoint screening areas and taxi stands.
Similar to the solutions implemented at Cincinnati/Northern Kentucky, Schiphol Amsterdam and Auckland Airports, the goal is two-fold: first, to provide accurate wait time information to manage passenger expectations; second to enable the airports to develop strategies and to target resources to reduce wait times.
“We are focused on enhancing the customer experience at our airports by providing this critical information,” said Port Authority Chairman Kevin O’Toole. “The installation of BlipTrack allows us to provide customers with the real-time information they need to plan their travels. Even more importantly, it provides us with data to focus on how to reduce wait times going forward.”
“In today’s increasingly interconnected world, the passenger’s journey begins before they leave for the airport,” said Port Authority Executive Director Rick Cotton. “With this real-time data posted on each of the airport’s websites, wait times are now readily available to help reduce passenger stress and enable travellers to plan based on the wait times they will encounter. At the same time, as we saw during the recent government shutdown, the information makes it easier for airport staff to monitor checkpoint wait times and call for additional resources to congested areas.”
“We are thrilled that the Port Authority of New York and New Jersey (PANYNJ) have chosen Veovo to enhance the passenger experience in New York´s major airports. With the flexibility of the solution, that allows for the use of various measurement technologies and advanced analysis of data, across the airports and terminals, we are confident that it will present a unique opportunity to better manage resources and ensure that passengers enjoy a smooth travel experience. We look forward to the continued cooperation with PANYNJ, and hopefully many other airports in North America,” says Peter Knudsen, General Manager at Veovo.
With respect to taxi lines, the solution helps travellers make informed decisions regarding ground transportation, and also enables the airport to identify taxi shortages and bottlenecks, thereby enabling airport staff to request additional taxis when needed.