Dublin Airport Speed up Security Lines with Veovo Technology
The use of Veovo sensors has helped Dublin Airport to efficiently manage queues for greater processing efficiency and to display real-time wait times, to improve traveller experience.
In 2015, more than 25 million passengers travelled through Dublin Airport – the airports best year ever. Despite the increase in popularity, the expectations of passengers and airlines alike remain high. The travelling public expects a stress-free journey through the airport, the regulator expects security wait time SLA’s to be achieved, and airlines hope to achieve on-time-departures.
The significant challenges facing Dublin Airport for the next 20-25 years is the increase in passengers.To help monitor and handle the increasing passenger numbers smoothly and efficiently, going through the same size airport, Dublin Airport implemented the Veovo Passenger Predictability solution.
The data allows the airport to respond promptly and efficiently if lines are becoming congested, and ultimately reduce processing times. Also, the information is used to provide minute-by-minute live forecasts of waiting times for the remaining hours of the day. It enables the airport to adjust plans if expected wait times deviate from original estimates, preventing queue build-up and avoiding potential KPI violations.
“We have deployed the technology at our key pinch points throughout our airport, including Security and Immigration. We use the information to help resource our operation on the day and to identify pinch points and potential passenger build-ups. The predictive data has proved to be very accurate and is used by the staff to monitor the operation and is also the queue time that is displayed on our mobile application and monitors around the airport”, says John Seely, Technology Projects Manager at Dublin.
“It tells us how many passengers have passed through a point at a given time. This gives us an exact real-time data about how long it took a group of passengers just to pass from one point to another point. Effectively ensuring that every passenger who comes through the building, gets to their gate on time and that their flight departs on time, giving them the best experience that they possibly can have”, says David Nugent, Terminal Two Operations Manager at Dublin Airport.
New York Airports, Amsterdam Schiphol, Cincinnati, Keflavik and Oslo are also displaying predictive wait times, based on Veovo data, to enable passengers arriving at the back of the queue to have an accurate understanding of how long they will wait, reducing stress.
Dublin Airport’s operator, DAA, also relies on Veovo Revenue Management software suite to bill its airline customers for landing fees and other services used. With the system charge flexibility, the operator has been able to build the incentives and innovative charge regime to attract new lines, expand routes and get the most from its assets.
“With Veovo, We gain critical insight on passenger flow at our facility, which we share on a multitude of communication platforms.”
“Veovo was chosen after a comprehensive selection procedure. Its ability to accurately aggregate multiple data sources and automate the delivery of accurate forecasts stood out as a clear point of difference.”
“The Veovo solution helps us manage passenger expectations better, making for a more pleasant travel experience.”
“Veovo’s technology gives us complete passenger flow visibility, helping us make informed decisions to deliver a better-quality passenger experience.“
“Veovo has allowed us to understand the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We can keep our passengers fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”