Brussels Airport, one of the busiest airports in Europe with more than 26 million travellers per year, has joined an ever-growing club of international airports around the world that use the Veovo Queue Management solution to optimise staffing resources and provide wait time information on screens throughout the airport and on their mobile app. to manage expectations.

Operationally, the airport uses, among other things, the data to monitor security line density, which allows management to respond promptly and effectively to irregular operations and disruptions by opening additional lines, to ultimately reduce processing times.

“Veovo enables Brussels Airport to monitor the quality of the terminal processes and to improve resource planning. The collected wait time data and throughput is also used to perform consistent reporting to internal and external stakeholders,” says Ward Decaluwé, Director of Operations at Brussels Airport.

The airport has the ambition to use the solution to monitor the entire traveller process throughout the airport.