Light
Dark
Veovo logo homepage
Case study

Brussels Airport leans on Veovo to streamline operations

Author
Share
Facebook
Twitter
LinkedIn

Brussels Airport joins a host of leading international airports displaying predicted wait times to ease travellers’ minds.

Brussels Airport, one of the busiest airports in Europe with more than 26 million travellers per year, has joined an ever-growing club of international airports around the world that use the Veovo Queue Management solution to optimise staffing resources and provide wait time information on screens throughout the airport and on their mobile app. to manage expectations.

Operationally, the airport uses, among other things, the data to monitor security line density, which allows management to respond promptly and effectively to irregular operations and disruptions by opening additional lines, to ultimately reduce processing times.

Veovo enables Brussels Airport to monitor the quality of the terminal processes and to improve resource planning. The collected wait time data and throughput is also used to perform consistent reporting to internal and external stakeholders,” says Ward Decaluwé, Director of Operations at Brussels Airport.

The airport has the ambition to use the solution to monitor the entire traveller process throughout the airport.

Share:
Facebook
Twitter
LinkedIn
Featured

Event

ACI NA 25-28 October 2025

Join Veovo at the ACI, NA in Toronto, Canada and learn how airports are leaning into A.I. and intelligent automation to accelerate their journey to Total Airport Management and Airport 5.0. We have demos of our product suite of best-in-class intelligent airport operations and revenue management solutions. We will also showcase how they can be used […]

Article

Unlocking the potential of smarter airports

Smarter airports – it’s a description we hear a lot, but it means different things to different people. So, what does it mean from a Veovo perspective? When it comes to improving airport efficiency and the passenger experience, airport operators traditionally focus on one area at a time. For example, measuring wait times at security […]

SUBSCRIBE
Join our monthly newsletter
About new insight, events, and inspiration. Get all of the above directly in your inbox.
Related

Case study

Geneva Airport cuts processing time by half using Veovo

With the help of Veovo and best practice security checkpoint planning, Genève Aéroport (GVA) reduced waiting times by half and significantly increased the number of satisfactory performance days. Genève Aéroport (GVA), the second busiest airport in Switzerland, has taken passenger experience and operational efficiency to higher levels. To cater to growing passenger numbers, GVA improved […]

Featured

Event

ACI NA 25-28 October 2025

Join Veovo at the ACI, NA in Toronto, Canada and learn how airports are leaning into A.I. and intelligent automation to accelerate their journey to Total Airport Management and Airport 5.0. We have demos of our product suite of best-in-class intelligent airport operations and revenue management solutions. We will also showcase how they can be used […]

Article

Unlocking the potential of smarter airports

Smarter airports – it’s a description we hear a lot, but it means different things to different people. So, what does it mean from a Veovo perspective? When it comes to improving airport efficiency and the passenger experience, airport operators traditionally focus on one area at a time. For example, measuring wait times at security […]

Let's connect!
Follow us on socials to stay informed with the latest trends, insights and innovations in operations and people flow.
insights
© 2023 Veovo, All Rights Reserved