Join us at FTE Global in Long Beach, CA. 19-21st Sept
Case study

Geneva Airport cuts processing time by half using Veovo

Author
Published
Share
Facebook
Twitter
LinkedIn

With the help of Veovo and best practice security checkpoint planning, Genève Aéroport (GVA) reduced waiting times by half and significantly increased the number of satisfactory performance days.

Genève Aéroport (GVA), the second busiest airport in Switzerland, has taken passenger experience and operational efficiency to higher levels.

To cater to growing passenger numbers, GVA improved the security checkpoint layout and increased the staff. In parallel, the decision was also taken to optimise the planning and performance evaluation of the security checkpoints with technology. The airport adopted Veovo’s Queue Management solution to optimise resource use and create operational and managerial visibility. With these measures, Genève Aéroport has reduced the average waiting time at security by 51% from 7 minutes to 3.5 minutes. Also, the airport has increased the number of days with satisfactory performance five fold. 

Using various sensors, the solution measures and analyses all the critical factors for queue development, such as real-time occupancy and dwell time measurements. The insights enable the airport to evaluate why the queue evolved and to analyse where to focus on improvements. It allows the airport to quickly pinpoint the drivers of poor performance, such as inaccurate forecasting or the lack of staff. It has enabled GVA to plan staffing patterns better and respond promptly and effectively to irregular operations and disruptions, preventing bottlenecks.

The improvements have enabled GVA to set new ambitious standards of service. Today the airport aims for 85% of all passengers to experience less than seven minutes of waiting time in the security process and for no passengers to be allowed to wait more than 20 minutes.

The security planning organisation has been taken to new levels with accurate and trusted plans. This has allowed us to plan for the days ahead but also to make unique daily plans for a whole year in advance. This has significantly increased the quality of the budgeting and capacity planning.” says Ruben Jimenez, Head of Security at Genève Aéroport.

Veovo has provided us with powerful tools which have allowed us to gain a good understanding of the security check-point dynamics. In combination with the operational experience of our security staff, we work in a more and more proactive way. And most importantly, our customers benefit directly by getting better service”.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Share:
Facebook
Twitter
LinkedIn
Featured

News

Veovo enhances airport performance and passenger experiences with new LiDAR technology

The addition of LiDAR to the Veovo platform will improve understanding of people movement throughout large and complex spaces and boost operational decision-making. Veovo is excited to introduce new ground-breaking LiDAR technology to our Intelligent Airport Platform which transforms how airports operate and improve passenger experiences. LiDAR, short for Light Detection and Ranging, uses advanced […]

Event

Future Travel Experience Global 2023

Visit us at booth E10 to test drive the latest advances in intelligent airport technology. Join Veovo at the Future Travel Experience 2023 and learn how AI, automation, and connected decision-making transform airport performances, resource planning, financial outcomes, and passenger experiences. Airport-wide machine learning predictions for better operational decisions  Learn how airports reap the benefits of forecasting […]

SUBSCRIBE
Join our monthly newsletter
About new insight, events, and inspiration. Get all of the above directly in your inbox.
Related

News

Budapest Airport invests in Veovo technology to improve passenger flows

Budapest Ferenc Liszt International Airport is set to enhance the passenger experience and optimise its operations by implementing Veovo’s Queue and Flow management solutions. The passenger flow analytics platform will initially focus on preventing bottlenecks and efficiently allocating resources in the airport’s security and check-in areas. With an expected influx of travellers this summer, Budapest […]

Budapest Airport invests in Veovo technology to improve passenger flows
Featured

News

Veovo enhances airport performance and passenger experiences with new LiDAR technology

The addition of LiDAR to the Veovo platform will improve understanding of people movement throughout large and complex spaces and boost operational decision-making. Veovo is excited to introduce new ground-breaking LiDAR technology to our Intelligent Airport Platform which transforms how airports operate and improve passenger experiences. LiDAR, short for Light Detection and Ranging, uses advanced […]

Event

Future Travel Experience Global 2023

Visit us at booth E10 to test drive the latest advances in intelligent airport technology. Join Veovo at the Future Travel Experience 2023 and learn how AI, automation, and connected decision-making transform airport performances, resource planning, financial outcomes, and passenger experiences. Airport-wide machine learning predictions for better operational decisions  Learn how airports reap the benefits of forecasting […]

Let's connect!
Follow us on socials to stay informed with the latest trends, insights and innovations in operations and people flow.
insights
© 2023 Veovo, All Rights Reserved
Light
Dark