Budapest Ferenc Liszt International Airport is set to enhance the passenger experience and optimise its operations by implementing Veovo’s Queue and Flow management solutions. The passenger flow analytics platform will initially focus on preventing bottlenecks and efficiently allocating resources in the airport’s security and check-in areas.
With an expected influx of travellers this summer, Budapest Airport will use data from multiple movement sensors and machine learning to understand passenger behaviour, predict the impact of events, and make informed proactive decisions. The airport also plans to expand the technology from kerb to gate to benefit passengers throughout their airport journey.
Live and predicted queue wait-time information will also be displayed to provide accurate information to passengers about the expected queueing time, reducing stress and anxiety and helping them take control of their journey.
“We are committed to delivering world-class customer service and continuously enhancing our operational processes. Our collaboration with Veovo as a technology partner is a vital aspect of this strategy, enabling us to gain valuable insights, optimise staffing, and improve experiences at our airport checkpoints,” said István Szabó, Chief Passenger Services Director at Budapest Airport.
Veovo’s cloud platform is scalable and allows for initial implementation at the optimal point of impact, expanding to include measurement, prediction and planning in other areas as they are identified. For example, Budapest Airport began using the technology at security and check-in and now plans to use it to forecast passenger show-up profiles and build efficient lane opening plans to match demand.
“We’re delighted to work with Budapest Airport to help improve operations and streamline passenger journeys,” said James Williamson, CEO at Veovo. “The airport is one of a growing number of airports tapping into the power of data and machine learning to transform their operational performance.”
The adoption of Veovo’s solution by Budapest Airport follows other major airports, including London Gatwick, Schiphol, Newark, and Dublin.
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