Customer Summit
2 & 3 November

Millbrook Resort Queenstown , New Zealand

Get ready...

for the Veovo Customer Summit at the Millbrook Resort Queenstown, on the 2nd and 3rd of November

We have two exciting days lined up for you.

Expect engaging discussions, inspiring workshops and cutting-edge tech to power up your airport’s performance. And of course, connecting with the Veovo community of airport customers.

November 2

Registration from 8:30 am - Kick-off: 9 am

8:30 Registration and coffee

9:00 Welcome
Hear from Veovo’s CEO James Williamson.

9:30 What’s new – RMS 
Check out our new Resource Management System and learn how RMS will improve stand and gate planning – with live demos and roadmap discussions.

10:30 Coffee and connect

10:50 What’s new and what’s next – Forecasting
See how machine learning is improving operations and passenger experiences in airports worldwide. Discover what’s next in forecasting people and baggage show-up profiles anywhere in the airport, across all time horizons.

11:20 Airport case study – AKL
Auckland Airport’s Mike Side and Veovo’s JK will discuss the airport’s Predicted Off Block Time initiative, share results and outline next steps. 

11:45 What’s new and what’s next –  Platform
From SSO and Cloud to active monitoring, we’ll have a quick look at recent improvements to the platform.

12:00 Get ready to interact
Come armed with topics you would like to discuss or stories you would like to share. We’ll review all suggestions and collectively select topics for the afternoon before lunch. 

12:30 Lunch

13:30 Interactive discussion time
Six 30 min sessions across two parallel streams. Your topics. Your input.

From 15:30 Social event
Connect, engage and have fun – we’ll have drinks in Millbrook’s lake side bar with views of the mountains, then head into town for some boating on Lake Wakatipu and kai at a local restaurant. 

November 3

1st session starts at 9:00. Summit finishes at 12:30

9:00 Keynote speaker – Ryan McDonald, Hiringa Energy

Ryan will discuss Hydrogen, SAF 101, the current status of zero-emission aircraft and infrastructure considerations for the future airport.

9:45 Recap and recommendations
Review and share the output and recommendations from the different day-one interactive sessions.

10:05 What’s new and what’s next –  Revenue Management/ FIDS
Learn about the recent developments and what’s coming in the future for Revenue Management and Guest Engagement/ FIDS.

10:35 Coffee and Connect.
Option to talk to our experts in the demo spaces.

10: 50 What’s new and what’s next – Queue and Flow Management
From LiDAR to queue balancing and capacity optimisation – find out how Veovo is improving experiences and efficiencies.

11:10 Airport case study – CNS
Bevan Blakeney will discuss how Cairns Airport is future proofing its mission-critical operations.

11:25 What’s next – Airport Operating Plan (AOP) and ACDM
Beyond Flight Management – taking a look at the future of airport operations.

12:15 Wrap up
Our CEO, James will finish the event with some insights from his involvement in global industry bodies and a summary of the last few days.

12:30 Conference ends

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