With a new airport operational database (AODB), integrations and flight information display system improving decision making and passengers’ experiences, the airport’s tech upgrade delivers where it counts.
London, UK – 4 February. Newcastle International Airport (NIAL) has gone live with Veovo’s Intelligent Airport Platform, bringing modern operational capability to match its growing ambitions.
The upgrade addresses a fundamental challenge: as passenger numbers climb and operational complexity increases, the airport needed systems that could keep pace whilst staying responsive to change.
At the heart of the new system is Veovo’s Airport Operational Database (AODB), the operational brain that’s fundamental to on-time performance, efficient resource use and smooth passenger journeys.
Everything the airport and its stakeholder needs to manage flight operations is now accessible through a clean, role based, web-based interface designed for how different teams actually work. The “manage by exception” approach means operations teams receive intelligent alerts only when intervention is needed, enabling them to focus on what matters most.
“The new airport management system improves how we coordinate operations,” said Graham Stenning, NIAL’s IT Manager. “This upgrade gives our teams a clearer operational picture and supports smoother collaboration with partners, with real benefits for passengers.“
The software is built on a high-availability platform with standardised AIDX integrations, ensuring reliable data exchange with airline partners and supporting accurate, streamlined reporting. It’s designed to adapt quickly, whether that’s rolling out new features, responding to industry developments, or scaling to meet demand.
Passengers benefit from a modernised Flight Information Display System delivering accurate, real-time updates across the terminal. Behind the scenes, the platform’s “manage by exception” approach means operations teams get intelligent alerts when intervention is needed, enabling faster, better-coordinated responses.
James Williamson, CEO of Veovo, said, “We’re delighted to support Newcastle International as they enhance their operational capability. Our platform benefits from insights and best practices gathered from global hubs and regional airport customers, delivering proven performance and resilience that positions the airport well for continued growth.”
Newcastle International Airport is the major global gateway to and from North-East England, serving over 5.5 million passengers annually, with more than 80 direct destinations worldwide and over 300 one-stop connections.
