The technology delivers real-time visibility into passenger journeys, enabling smoother experiences and more proactive airport operations
Veovo has been selected to deliver a next-generation passenger flow management solution powered by advanced LiDAR technology and Veovo’s Passenger Predictability solution at Toronto Pearson, Canada’s largest airport.
The project will give Toronto Pearson highly accurate, real-time visibility of passenger movement through key security and border control processing areas. By combining LiDAR sensors with advanced analytics, the airport will gain detailed insight into wait times, queue lengths, passenger throughput, processing performance, and service levels, helping operational teams make faster, more informed decisions and deliver a smoother passenger experience.
Unlike traditional queue monitoring, Veovo’s LiDAR sensors capture highly granular movement data, distinguishing between passengers, staff, children, and objects, while protecting privacy. Veovo’s analytics then interpret this data to understand movement across the wider space, automatically adapting to shifting queue configurations and removing the need for ongoing manual adjustment, giving a more accurate operational picture throughout.
“As passenger volumes continue to grow, having a clear, real-time understanding of how people move through the airport is essential,” said Brian Tossan, Chief Technology Officer, Toronto Pearson. “Veovo’s sensor-agnostic passenger intelligence platform provides real-time and predictive insights that help us better understand and manage passenger flow. As we advance Pearson LIFT, our long-term plan to modernize and grow Canada’s largest airport, this technology represents a critical next layer in our technology stack, helping us build a smarter, more connected airport that enhances passenger experience, improves operational efficiency and supports future growth through a more integrated, data-driven airport ecosystem.”
James Williamson, Chief Executive Officer, Veovo added “Toronto Pearson is one of North America’s leading airports, and this partnership will give them a much deeper understanding of how passengers move through their terminals. The immediate benefits come through better visibility and faster decision-making on the ground. Longer term, this creates the foundation for broader end-to-end passenger journey intelligence across the airport.”
Veovo’s Passenger Predictability solution is deployed at more than 90 airports worldwide, combining real-time operational visibility with historical analysis, predictive insights and open integration capabilities so airports can bring passenger movement data together with other operational systems.
Toronto Pearson International Airport has selected Veovo’s LiDAR-powered Passenger Predictability solution to improve real-time passenger flow visibility, operational efficiency and the passenger experience.
- Smarter passenger flow management: The solution will provide accurate, real-time insights into passenger movement across security and border control areas, including wait times, queue lengths, throughput and service levels.
- Advanced LiDAR technology: Privacy-preserving sensors capture detailed movement data, while intelligent analytics automatically adapt to changing queue configurations, reducing manual intervention and improving operational accuracy.
- Built for future growth: Supporting Toronto Pearson's long-term modernization plans, the solution lays the foundation for broader end-to-end passenger journey intelligence, combining real-time visibility with predictive insights and integration across airport systems.
