Veovo has announced that the world-famous Space Needle has turned to Veovo’s Queue Management solution to manage visitors effectively and safely.
Standing tall at an impressive 184 meters, Seattle, Washington’s Space Needle offers visitors a 360-degree panoramic view of downtown, Mount Rainier, Puget Sound, and the Cascades and Olympic Mountain range. From the all glass revolving door on the lower level to the floor-to-ceiling glass on the upper level, over 1 million annual visitors agree that the tower is a must-see when visiting Seatle.
The Space Needle needed a granular, real-time view of the people numbers and movement to manage visitors while effectively complying with workplace safety requirements. This includes the number of guests on any given day, how much time they spend on the property, and in each observation deck and restaurant.
With Veovo’s Queue Manager solution, the Space Needle will have accurate insights into guests’ queue and dwell times throughout the day and at each observation level. The data will, over time, provide the Space Needle with trends, thereby helping identify peak periods and areas more accurately. This will help them plan to match staffing, capacity and resources with visitor demand, minimize overcrowding and distribute guests more evenly, to offer a safer and better experience.
“By understanding how people enjoy the Space Needle’s observation decks, food and beverage experiences, and amenities, we can better provide both a safe and enjoyable experience. Through Veovo’s crowd management solution, we can reduce and prevent overcrowding, while understanding trends over time will allow us to optimize our operations and resourcing,” said Luis Quintero, Senior Operations Manager at the Space Needle.
“We’re very proud to work with such an iconic tourist attraction and help them deliver a better guest experience. Our technologies will assist the Space Needle in improving their operations and planning and gain new insights that will enable them to tackle the age-old challenges of crowding, safety and guest enjoyment,” said James Williamson CEO at Veovo.