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Queenstown Airport and Veovo partner to improve processes and experiences

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Queenstown Airport extends its relationship with Veovo by rolling out the tech company’s Queue Management software.

With a 33% increase in passenger numbers since 2015, Queenstown Airport is one of Australasia’s fastest-growing airports.  The airport already used Veovo’s AODB, RMS and FIDS systems to run its operations efficiently, so it turned to the tech company to help to improve customer experiences.   

The solution accurately measures passenger queue times and flows at security processes, enabling the airport to dynamically resource staffing and proactively communicate wait times to passengers.

“The combination of sensors and data-processing analytics software together offers powerful, real-time passenger movement information. We can now proactively manage passenger flow and respond promptly and efficiently to irregular operations and disruptions – for example, by opening additional lines. We also display wait time for our travellers on a screen at the security entrance. The information helps reduce stress levels by creating realistic expectations, improving passengers’ travel experience,” explains Wayne Stiven, Technology Manager at Queenstown Airport.

“We’re happy to support Queenstown Airport’s effort to improve passenger experiences. With real-time insights into passenger flow, the airport now has the means to manage and improve the passenger process and optimise wait times to deliver an exceptional airport experience,” says Peter Knudsen, General Manager for Veovo.

The Queue and people flow solution rollout follows the successful deployment of Veovo’s Airport Operating System and Flight Information Display System (FIDS) in 2015 and Resource Management Software in 2016. The latter enables the planned allocation of fixed resources, such as gates, and optimises usage to handle real-time disruption or schedule changes. Together, the solutions unlock valuable insights across the airport ecosystem to streamline operations, thereby improving the passenger experience.

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