Light
Dark
News

Edinburgh Airport uses Veovo to smooth passenger journeys

Author
Share
Facebook
Twitter
LinkedIn

Scotland’s leading airport has turned to Veovo’s technology to gather data about queues and passenger flow. The information enables the airport to streamline operations at security lines and to display real-time waiting times throughout the airport.

Edinburgh Airport is Scotland’s busiest airport so logistics must be on point around the airport to keep passengers happy.  With the constant increase in passengers, Edinburgh Airport enlisted the expertise of Veovo to design and implement its Passenger Predictability solution at the airport’s security lines to help measure and handle passenger numbers smoothly and efficiently.

The solution provides the airport with detailed information about passengers’ queue times and how they move around the airport. The data gives the airport a clear picture of trends and patterns and how they are performing. It allows them to respond promptly and effectively – if lines are becoming congested. In addition, it also enables the airport to display wait times on signs in the airport and on its website, thereby reducing passengers’ frustration by creating realistic wait time expectations.

“With the solution, we can keep our passengers fully informed 24/7 – both in the terminal and online – about what to expect at security. At peak times, up to 3,000 passengers an hour travel through security and we aim to make that experience as smooth as possible whilst ensuring safety – Veovo helps us do that,” says Adrian Witherow, Chief Operating Officer at Edinburgh Airport.

“To improve passenger satisfaction, comply with service-level agreements and evaluate key performance indicators, it is important that airport managers can measure passenger queue and flow and subsequently improve waiting times. We are confident that the solution will provide Edinburgh Airport with all the necessary data to optimize processes and improve the passenger experience,” says Peter Knudsen, Veovo. 

Share:
Facebook
Twitter
LinkedIn
Featured

Event

Passenger Terminal Expo 2024

Visit us at booth C101 to test drive the latest advances in intelligent airport technology. Join Veovo at the Passenger Terminal Expo in Frankfurt, Germany and learn how AI, automation, and connected decision-making transform airport performances, resource planning, financial outcomes, and passenger experiences. Airport-wide machine learning predictions for better operational decisionsLearn how airports reap the benefits of […]

Passenger terminal expo 2024

Article

Veovo and Amorph Systems collaborate on LiDAR technology

Veovo and Amorph Systems have formed a strategic partnership aimed at improving the management of passenger flow within airports and transportation hubs. This collaboration integrates Amorph’s pioneering LiDAR perception technology with Veovo’s Intelligent Airport platform, offering airports enhanced accuracy and efficiency in monitoring people movement, occupancy and dwell times.   LiDAR sensors use laser beams […]

SUBSCRIBE
Join our monthly newsletter
About new insight, events, and inspiration. Get all of the above directly in your inbox.
Related

News

Edinburgh Airport selects Veovo to accelerate digital transformation.

Edinburgh Airport Partners with Veovo for Advanced Airport Operations. Known as the gateway to Scotland, Edinburgh Airport is fast approaching pre-pandemic passenger levels of more than 15 million annually. Experiencing rapid growth, including a 120% increase in trans-Atlantic traffic, the airport recognised the urgent need for greater operational efficiency – a key driver in its […]

Featured

Event

Passenger Terminal Expo 2024

Visit us at booth C101 to test drive the latest advances in intelligent airport technology. Join Veovo at the Passenger Terminal Expo in Frankfurt, Germany and learn how AI, automation, and connected decision-making transform airport performances, resource planning, financial outcomes, and passenger experiences. Airport-wide machine learning predictions for better operational decisionsLearn how airports reap the benefits of […]

Passenger terminal expo 2024

Article

Veovo and Amorph Systems collaborate on LiDAR technology

Veovo and Amorph Systems have formed a strategic partnership aimed at improving the management of passenger flow within airports and transportation hubs. This collaboration integrates Amorph’s pioneering LiDAR perception technology with Veovo’s Intelligent Airport platform, offering airports enhanced accuracy and efficiency in monitoring people movement, occupancy and dwell times.   LiDAR sensors use laser beams […]

Let's connect!
Follow us on socials to stay informed with the latest trends, insights and innovations in operations and people flow.
insights
© 2023 Veovo, All Rights Reserved