Scotland’s leading airport has turned to Veovo’s technology to gather data about queues and passenger flow. The information enables the airport to streamline operations at security lines and to display real-time waiting times throughout the airport.
Edinburgh Airport is Scotland’s busiest airport so logistics must be on point around the airport to keep passengers happy. With the constant increase in passengers, Edinburgh Airport enlisted the expertise of Veovo to design and implement its Passenger Predictability solution at the airport’s security lines to help measure and handle passenger numbers smoothly and efficiently.
The solution provides the airport with detailed information about passengers’ queue times and how they move around the airport. The data gives the airport a clear picture of trends and patterns and how they are performing. It allows them to respond promptly and effectively – if lines are becoming congested. In addition, it also enables the airport to display wait times on signs in the airport and on its website, thereby reducing passengers’ frustration by creating realistic wait time expectations.
“With the solution, we can keep our passengers fully informed 24/7 – both in the terminal and online – about what to expect at security. At peak times, up to 3,000 passengers an hour travel through security and we aim to make that experience as smooth as possible whilst ensuring safety – Veovo helps us do that,” says Adrian Witherow, Chief Operating Officer at Edinburgh Airport.
“To improve passenger satisfaction, comply with service-level agreements and evaluate key performance indicators, it is important that airport managers can measure passenger queue and flow and subsequently improve waiting times. We are confident that the solution will provide Edinburgh Airport with all the necessary data to optimize processes and improve the passenger experience,” says Peter Knudsen, Veovo.