Ports of Jersey Selects Veovo Opera as Operational Backbone to Streamline Airport and Harbour Operations.
(London & Jersey, UK, 17. September 2018) – Veovo, a leading provider of operations, passenger predictability and revenue maximisation software solutions, announces that is has formed a partnership with Ports of Jersey, and implemented the Veovo Port & Airport Management system. The solution now enables Jersey’s airport and marine harbour to better predict flights and sailings times, optimise the efficiency of their daily operations plans and improve the accuracy of customer communications.
Ports of Jersey is the commercial and tourist gateway to picturesque Jersey in the UK’s Channel Islands. With tourism on the rise, the multi-modal transport company now serves 2.3 million passengers and over 41 airlines and shipping operators.
Anticipating further growth, Ports of Jersey is embarking on a £42 million airport reinvestment project, which will improve the passenger journey experience and allow the company to develop additional commercial opportunities. In parallel, as part of a digital transformation project, the company has deployed the Veovo Port and Airport Management System as its operations backbone.
The solution is providing Ports of Jersey with complete visibility across its entire operation, to optimise the use of airport terminal and harbour resources, simplifying long-term planning and communicating with its passenger most efficiently. With the system’s predictive insight, teams across the transport hub can respond much quicker to unplanned events, passenger needs and business goals.
Commenting on the partnership, Alan Merry, Strategy & Development Director at Ports of Jersey, said, “Ports of Jersey is committed to providing quality experiences to all our passengers, carriers and shipping partners. Veovo gives us real-time insights into our operations and resources, allowing us to reduce delays and lower service costs”.
Chris Warrington, General Manager of Veovo, said, “Ports and airports worldwide are looking to optimise their ecosystem to improve guest service, identify efficiencies, and scale their capacity. We are excited Ports of Jersey has selected Veovo to help scale for continued growth in passenger, airline, and shipping volumes.”
With the multi-modal transport hub now well on its digital transformation journey, Veovo is exploring further opportunities with Ports of Jersey to enhance operational efficiency, improve on-time performance and enhance the overall passenger journey experience.
“Veovo has allowed us to gain a good understanding of the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We are able to keep our passenger fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
“With Veovo, we can proactively manage passenger flow, and respond promptly and efficiently to irregular operations and disruptions.”
“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations, as well as improve the passenger experience by communicating expected wait times to passengers at processing points.”
“Veovo has dramatically improved our real-time operational decision-making, post-performance analysis, and capacity planning data analysis capabilities. But, perhaps, more importantly, it has helped us give our passengers a more positive airport experience.”
“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
“Veovo enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders.”
“Veovo provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. It allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”