Ports of Jersey Selects Veovo Opera as Operational Backbone to Streamline Airport and Harbour Operations.
(London & Jersey, UK, 17. September 2018) – Veovo, a leading provider of operations, passenger predictability and revenue maximisation software solutions, announces that is has formed a partnership with Ports of Jersey, and implemented the Veovo Port & Airport Management system. The solution now enables Jersey’s airport and marine harbour to better predict flights and sailings times, optimise the efficiency of their daily operations plans and improve the accuracy of customer communications.
Ports of Jersey is the commercial and tourist gateway to picturesque Jersey in the UK’s Channel Islands. With tourism on the rise, the multi-modal transport company now serves 2.3 million passengers and over 41 airlines and shipping operators.
Anticipating further growth, Ports of Jersey is embarking on a £42 million airport reinvestment project, which will improve the passenger journey experience and allow the company to develop additional commercial opportunities. In parallel, as part of a digital transformation project, the company has deployed the Veovo Port and Airport Management System as its operations backbone.
The solution is providing Ports of Jersey with complete visibility across its entire operation, to optimise the use of airport terminal and harbour resources, simplifying long-term planning and communicating with its passenger most efficiently. With the system’s predictive insight, teams across the transport hub can respond much quicker to unplanned events, passenger needs and business goals.
Commenting on the partnership, Alan Merry, Strategy & Development Director at Ports of Jersey, said, “Ports of Jersey is committed to providing quality experiences to all our passengers, carriers and shipping partners. Veovo gives us real-time insights into our operations and resources, allowing us to reduce delays and lower service costs”.
Chris Warrington, General Manager of Veovo, said, “Ports and airports worldwide are looking to optimise their ecosystem to improve guest service, identify efficiencies, and scale their capacity. We are excited Ports of Jersey has selected Veovo to help scale for continued growth in passenger, airline, and shipping volumes.”
With the multi-modal transport hub now well on its digital transformation journey, Veovo is exploring further opportunities with Ports of Jersey to enhance operational efficiency, improve on-time performance and enhance the overall passenger journey experience.
“With Veovo, We gain critical insight on passenger flow at our facility, which we share on a multitude of communication platforms.”
“Veovo was chosen after a comprehensive selection procedure. Its ability to accurately aggregate multiple data sources and automate the delivery of accurate forecasts stood out as a clear point of difference.”
“The Veovo solution helps us manage passenger expectations better, making for a more pleasant travel experience.”
“Veovo’s technology gives us complete passenger flow visibility, helping us make informed decisions to deliver a better-quality passenger experience.“
“Veovo’s cloud solution helps make our business more resilient by allowing us to accurately measure passenger flow so that we can respond quickly and efficiently to any changes.”
“Veovo has translated our complex passenger flow process into numbers. It helped the organization in finding insights and enhanced passenger experience in our terminal.“
“Veovo’s live re-forecasting capabilities provide us with an early heads-up on changes to passenger presentation profiles. This allows us to easily adapt plans and rosters to reflect the current situation, improving journeys and keeping costs down.”
“Veovo helps us manage performance with data-driven certainty. With real-time visibility of passenger flow, we can keep pinch-point processing quick and make holistic decisions on creating more efficient and meaningful customer experiences throughout the airport.”
“Veovo has allowed us to understand the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We can keep our passengers fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
