Belfast International Airport adopts Veovo to streamline operations and support growth plans
New operations software will enhance the airport’s ability to be more collaborative and proactive, improving resource efficiency and the passenger experience.
London, 16th March 2018: Veovo, provider of outstanding operations, passenger predictability and revenue maximisation software, announces that it has formed a new long-term partnership with Belfast International Airport, to implement its Airport Management System. With the airport experiencing soaring passenger traffic, the agreement will assist Belfast International Airport in optimising the use of its current infrastructure, while providing the platform needed to fuel future expansion and passenger engagement innovation.
Belfast International, the principal airport for Northern Ireland, is on a rapid growth trajectory; in 2017 passenger numbers were up by 13.5% to 5.8 million, as the airport attracted new airlines and expanded routes, including the introduction of transatlantic services. With capacity under increasing pressure, the airport needed to make better use of its resources, such as aircraft stands, baggage belts, and check-in counters, and improve its ability to handle peaks through intelligent automation. With Veovo’s Collaborative Predictive Platform, as the new heart of Belfast International’s operations, the airport will be able to access consistent, real-time, operational, resourcing, and flight information from any device, and in any location, and make decisions with data-driven certainty.
Belfast International Airport Managing Director, Graham Keddie believes that this partnership will put the airport in a more proactive and collaborative position, when it comes to managing its operational processes and when engaging with passengers.
“Veovo’s platform will provide clear financial, operational and passenger experience benefits. Veovo’s emphasis on predictability and connectivity will enable both the airport and its partners to respond much faster to events, and was a key consideration when selecting this new generation operational suite of tools” he commented.
Chris Warrington, GM at Veovo said, ‘We are delighted to be able to support this visionary airport, as it seeks to optimise its airport operations and build a strong foundation for growth. The introduction of the Veovo platform at Belfast International is another example of how airports are embracing predictive intelligence and automation to deliver greater operational efficiency, predictability and to build brilliant guest experiences.”
Besides Belfast Airport, the Veovo Platform has also been adopted by other British Isles airports: Dublin, Edinburgh, Manchester, Birmingham and Bristol.
“Veovo helps us manage performance with data-driven certainty. With real-time visibility of passenger flow, we can keep pinch-point processing quick, but also make holistic decisions on how to create more efficient and more meaningful customer experiences throughout the airport.”
“Veovo has allowed us to gain a good understanding of the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We are able to keep our passenger fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
“With Veovo, we can proactively manage passenger flow, and respond promptly and efficiently to irregular operations and disruptions.”
“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations, as well as improve the passenger experience by communicating expected wait times to passengers at processing points.”
“Veovo has dramatically improved our real-time operational decision-making, post-performance analysis, and capacity planning data analysis capabilities. But, perhaps, more importantly, it has helped us give our passengers a more positive airport experience.”
“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
“Veovo enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders.”
“Veovo provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. It allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”
