Veovo will be deepening its partnership with Edinburgh Airport following a record year at the travel hub.
Scotland’s busiest airport recorded passenger numbers of 15.8 million in 2024, and now Veovo will be working to support its continued growth, and further improve the passenger experience. Building on its existing queue management system, which tracks wait times at key points like security, the airport will now implement our curb-to-flight flow management.
Curb-to-flight insight provides a comprehensive view of passenger movement throughout the airport. Analysing behaviour by flight and time of day allows every stage of the passenger journey to be optimised. For instance, understanding when passengers arrive at the airport allows optimal planning of check in and bag drop resources to help reduce queue times. Insights into how passengers move through, and dwell in, shopping and restaurant outlets will support the development of the best mix and capacity of retail offerings to meet their customer’s needs.
Gate allocations can also be fine-tuned based on passenger flow patterns, reducing walking distances and wait times. These improvements not only streamline transfers but also help prevent bottlenecks in high-traffic areas. Combined with smarter call-to-gate practices, the airport can create a more satisfying experience for travellers.
This initiative complements other Veovo tools already being deployed at Edinburgh, including its Airport Operational Database, Resource Management, and Revenue Management systems. Together, these solutions are advancing the airport toward Total Airport Management, where integrated passenger flow and flight operations deliver an efficient, responsive, and enjoyable travel experience.
“With full curb-to-flight tracking, we will unlock unparalleled insight into the trends of passenger show-up, airport journey and retail experience.” Alastair Williamson, Head of Airport Systems and Data at Edinburgh Airport. “Understanding these behaviours by-flight provides us with an amazing opportunity to measure and improve all aspects of passenger experience. As we move into the next phase of airport expansion, we can optimise space and resource to meet demand, and deliver a retail experience which provides passengers with the variety and quality they deserve. Deploying Curb-to-flight is an important step towards creating the most efficient airport operation.”
‘’We are delighted to expand on our partnership with Edinburgh Airport to further optimise performance and create better passenger experiences throughout the terminal,” said James Williamson, Veovo CEO. “Linking flight operations with full curb-to-flight insights is key to transforming operational performance.”
