With airport-wide flow insights, Isavia’s Keflavik Airport gains valuable information about passenger behaviour and how areas and processes influence each other.
This enables real-time data-driven decisions to manage occupancy, minimise bottlenecks and ensure efficient operations.
Keflavik Airport expanded the Veovo solution from queues to flow understanding and has since reaped multiple benefits of having airport-wide passenger flow in its arsenal.
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Summary
Keflavik International Airport has implemented Veovo’s airport-wide flow management solution to better understand and manage the end-to-end passenger journey. With growing passenger volumes and future expansion on the horizon, the airport needed more accurate, real-time data to support operational decisions and improve the overall traveller experience.
- Real-time occupancy data in check-in allows security staff to anticipate passenger arrivals and ensure the right resourcing is in place at the right time, rather than reacting after the fact.
- Terminal operations control now has live visibility of late departures, enabling teams to make proactive adjustments before disruption impacts passengers.
- A first bag/last bag flow feature helps the airport analyse whether passengers are reaching baggage reclaim before or after their bags — particularly valuable during planned construction when the reclaim hall will be more constrained.
