Optimal capacity planning based on live data, not human hunches, is not just long overdue. It’s a vital step towards building more resilient and agile airport operations.

Use infrastructure efficiently

Take in account available capacity, resourcing constraints and live data to know how many lanes to open and for how long.

Better experiences for less

Intelligent automation lets you plan smarter, so you process customers faster, at a lower cost to serve.

Build trust

When all your partners can see and have confidence in the plan, they are more likely to follow it.

Optimized capacity plans

Better look ahead planning

Meet your wait time targets by planning security and border control lanes openings per minute based on the flight schedule, passenger show up forecasts and staff rosters. Allocate check in counters according to passenger show up forecasts and availability constraints. Use ‘what if’ scenario planning to understand the impact of maintenance works or possible schedule and passenger load changes – and become better prepared.

Optimize plans for the situation

Use live data to adjust plans in the operational window to ensure service level agreements are met. Veovo Capacity Optimizer automatically updates the plan with real-time queue, and flow data, updated passenger forecasts by flight, real time productivity insight and staff availability. So you can fine tune work shifts, reschedule breaks, reassign check in counters or allocate more border control lanes to specific passport types.

Continually improve

Did everyone follow the plan? If not, why not? With Veovo you can track actual lane opening against the plan, and understand the impact on service levels. This fact based performance evaluation then helps improve future planning.

Summary

The Capacity Optimizer tool helps airports plan lane openings for check-in, security and border control more accurately using live data and passenger forecasts – ensuring better resource use, improved passenger flow and more reliable wait time targets.

Capacity Optimizer uses live data, flight schedules and staff availability to plan lane openings dynamically.
Real-time adjustments help meet service level agreements by reallocating resources as conditions change.
Tracking adherence to plans enables fact-based performance evaluation and ongoing improvements.

Improve your airport’s performance

Explore other range of solutions Veovo has to offer for better decision making and improve your airport operations.

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Improve queue insights

Queue Management

Get real-time and historical insight into queue wait times, occupancy and productivity, and improve experiences.

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Improve queue insights

Queue Management

Get real-time and historical insight into queue wait times, occupancy and productivity, and improve experiences.

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Machine learning predictions

Passenger Forecasting

Precisely predict when bags and travellers will arrive at any touch point across the airport. So you can make better plans.

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Curb-to-flight analysis

Flow Management

Understand how people move, on a by-flight basis, right across terminals. So you can shape and smooth journeys.

Discover

Improve queue insights

Queue Management

Get real-time and historical insight into queue wait times, occupancy and productivity, and improve experiences.

Discover

Improve queue insights

Queue Management

Get real-time and historical insight into queue wait times, occupancy and productivity, and improve experiences.

Discover

Machine learning predictions

Passenger Forecasting

Precisely predict when bags and travellers will arrive at any touch point across the airport. So you can make better plans.

Discover

Curb-to-flight analysis

Flow Management

Understand how people move, on a by-flight basis, right across terminals. So you can shape and smooth journeys.

Discover

View all products

Our product in action

See how Veovo’s Capacity Optimizer has helped airports across the world to improve their performance.

View all case studies

Case study

Norway’s Avinor achieves 99.5% forecasting accuracy with Veovo

The new machine learning system accurately predicts when people will show up at security and border control, allowing the operator to make better plans and boost service levels.

Case study

How Keflavik Airport uses machine learning to adapt to change

Since KEF rolled out Veovo's Passenger Forecasting, it can quickly and accurately predict when people will show up for each flight, in the weeks, days and minutes ahead.

View all case studies

Create a smooth
airport journey

With Veovo, get accurate insights to what’s going on at the airports. Perfect every interaction.

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Where do you want to improve experiences?

ticketing & check-in

Security & Immigration

Lounges, restroom & gates

Parking & Transport

Access real-time insight, trend data and alerts on wait time, occupancy, kiosk and counter usage.

Veovo automatically detects where a line forms and handles changing maze configurations – essential for optimal lane planning and accurate wait time tracking.

Anticipate issues and strategically take action.

Get visibility of the entire divest area and measure and monitor individual lanes. By measuring productivity you can improve it and provide better experiences, for less.

Monitor and display restroom occupancy in real-time and provide guidance to guests.

Schedule cleaning based on usage insight and trigger alerts if thresholds are reached. Use gate, retail and lounge occupancy understanding to adjust call-to-flight times to reduce crowding.

Identify problem areas and take proactive action to decrease delays.

Understand how vehicles move to and around your airport and track KPIs like time from entering the airport precinct to parking. Measure taxi wait times so you can manage the flow of taxis to pick-up points to meet demand and decrease congestion. With Veovo, multi-modal connections are smooth.

Capacity Optimizer

Do you trust your plans?

Use infrastructure efficiently

Better experiences for less

Build trust

Optimized capacity plans

Improve your airport’s performance

Our product in action

Create a smooth
airport journey

Security & Immigration

Lounges, restroom & gates

Parking & Transport

COMPANY

PLATFORM

INDUSTRIES

INSIGHTS

Hear the full story.

•

•

Capacity Optimizer

Do you trust your plans?

Use infrastructure efficiently

Better experiences for less

Build trust

Optimized capacity plans

Improve your airport’s performance

Our product in action

Create a smooth airport journey

Security & Immigration

Lounges, restroom & gates

Parking & Transport

COMPANY

PLATFORM

INDUSTRIES

INSIGHTS

Hear the full story.

•

•

Create a smooth
airport journey