After a recent software update, something remarkable happened at one of Europe’s largest airport groups. Data processing speeds increased twelvefold, billing calculations ran four times
What defines a great arrival experience? Given that passengers are usually in transit to somewhere else, top of the arrivals desirability list is the ability
Airports worldwide are setting ambitious goals to enhance passenger service quality, improve employee job satisfaction, and achieve emission-free operations. However, in order to achieve these
Few industries can match airports’ day-to-day operational complexity; fewer still must navigate said complexities in full scrutiny of their customers and without full control of
As airports push the boundaries to enhance passenger experiences, there’s a tricky puzzle they’re grappling with – understanding how resource allocations directly shape journeys. AI
In this series of articles, our Product Manager, Justin Keene, explores the transition from traditional Resource Management Systems (RMS) to Total Airport Management. In this
Understanding passenger flow throughout the airport terminal forms the basis for many operational decisions. Most airports are not equipped to do this, yet. It’s time
The North Queensland Airports Group (NQA) owns and operates two of Australia’s busiest regional airports. Cairns Airport, the gateway to the UNESCO World Heritage listed
By John Etheridge, Service Delivery Manager My friend recently treated me to a drive in his Tesla. Upon parking, he showed me some new features
As we learned quickly in 2023, air travel is back – putting pressure on airports to unlock more capacity and faster, to handle more flights
