Keflavik Airport is Reaping the Benefits of Airport-wide Flow Management
With airport-wide flow insights, Isavia’s Keflavik Airport gains valuable information into passenger behaviour and how areas and processes influence each other. This enables real-time data-driven decision to efficiently manage occupancy, to minimise bottlenecks and ensure safe distancing.
Keflavik Airport expanded the Veovo solution back in 2018 and has since then reaped multiple benefits having airport-wide passenger flow in its arsenal to ensure smooth travel.
Keen to learn more about how flow management can better your operations? Please get in touch to arrange a call with one of our experts or schedule a webinar.
Derek Kan
Manager, Capacity & Analytics at JFK Airport
“Veovo has translated our complex passenger flow process into numbers. It helped the organization in finding insights and enhanced passenger experience in our terminal.“
Thordis Bjornsdottir
Specialist in operation research
“Veovo’s live re-forecasting capabilities provide us with an early heads-up on changes to passenger presentation profiles. This allows us to easily adapt plans and rosters to reflect the current situation, improving journeys and keeping costs down.”
Michiel de Haas
Capacity Manager
“Veovo helps us manage performance with data-driven certainty. With real-time visibility of passenger flow, we can keep pinch-point processing quick, but also make holistic decisions on how to create more efficient and more meaningful customer experiences throughout the airport.”
Anita Filli
Project Manager Land-side Operations
“Veovo has allowed us to gain a good understanding of the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
Adrian Witherow
Chief Operating Officer
“We are able to keep our passenger fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
Olivia Pierre
General Manager of Commercial and Customer Experience
“With Veovo, we can proactively manage passenger flow, and respond promptly and efficiently to irregular operations and disruptions.”
Chris Wilson
Head of Terminal & Capacity
“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”
Michael Side
Operations Technology Asset Manager
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations, as well as improve the passenger experience by communicating expected wait times to passengers at processing points.”
Paul Shaw
Customer Services Planning Analyst
“Veovo has dramatically improved our real-time operational decision-making, post-performance analysis, and capacity planning data analysis capabilities. But, perhaps, more importantly, it has helped us give our passengers a more positive airport experience.”
Giorgio Medici
Head of Customer Care
“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
