Birmingham International Airport has implemented Veovo´s airport-wide flow management solution. It gives the airport seamless and detailed insight and understanding of how travellers, processes and services influence and interacts with one another, from arrival to departure.
The airport can not only view what’s happening as it happens but also compare current operations against expected, enabling them to optimise the entire passenger journey, rather than sub-optimising isolated areas.
Flow Management allows the airport to utilise resources better, forecast the consequences of deviations to planned operations, improve the layout of existing facilities, as well as, guiding future expansion plans.
Keen to learn more about how flow management can better your operations? Please get in touch to arrange a call with one of our experts or schedule a webinar.
“Veovo has allowed us to gain a good understanding of the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We are able to keep our passenger fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
“With Veovo, we can proactively manage passenger flow, and respond promptly and efficiently to irregular operations and disruptions.”
“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations, as well as improve the passenger experience by communicating expected wait times to passengers at processing points.”
“Veovo has dramatically improved our real-time operational decision-making, post-performance analysis, and capacity planning data analysis capabilities. But, perhaps, more importantly, it has helped us give our passengers a more positive airport experience.”
“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
“Veovo enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders.”