How Kerb-to-Flight Flow Management is Transforming Birmingham Airport
Birmingham International Airport has implemented Veovo´s airport-wide flow management solution. It gives the airport seamless and detailed insight and understanding of how travellers, processes and services influence and interacts with one another, from arrival to departure.
The airport can not only view what’s happening as it happens but also compare current operations against expected, enabling them to optimise the entire passenger journey, rather than sub-optimising isolated areas.
Flow Management allows the airport to utilise resources better, forecast the consequences of deviations to planned operations, improve the layout of existing facilities, as well as, guiding future expansion plans.
Amsterdam, Auckland, Bristol, Keflavik and Billund are also leveraging the in-depth holistic insights of the terminal-wide flow management solution.
Keen to learn more about how flow management can better your operations? Please get in touch to arrange a call with one of our experts or schedule a webinar.
Thordis Bjornsdottir
Specialist in operation research
“Veovo’s live re-forecasting capabilities provide us with an early heads-up on changes to passenger presentation profiles. This allows us to easily adapt plans and rosters to reflect the current situation, improving journeys and keeping costs down.”
Michiel de Haas
Capacity Manager
“Veovo helps us manage performance with data-driven certainty. With real-time visibility of passenger flow, we can keep pinch-point processing quick, but also make holistic decisions on how to create more efficient and more meaningful customer experiences throughout the airport.”
Anita Filli
Project Manager Land-side Operations
“Veovo has allowed us to gain a good understanding of the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
Adrian Witherow
Chief Operating Officer
“We are able to keep our passenger fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
Olivia Pierre
General Manager of Commercial and Customer Experience
“With Veovo, we can proactively manage passenger flow, and respond promptly and efficiently to irregular operations and disruptions.”
Chris Wilson
Head of Terminal & Capacity
“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”
Michael Side
Operations Technology Asset Manager
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations, as well as improve the passenger experience by communicating expected wait times to passengers at processing points.”
Paul Shaw
Customer Services Planning Analyst
“Veovo has dramatically improved our real-time operational decision-making, post-performance analysis, and capacity planning data analysis capabilities. But, perhaps, more importantly, it has helped us give our passengers a more positive airport experience.”
Giorgio Medici
Head of Customer Care
“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
Ward Decaluwé
Director Passenger Experience
“Veovo enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders.”
