Following great queue management results in Birmingham Airport´s immigration halls, the airport has decided to expand Veovo’s solution to cover all processes, throughout the entire airport, to help make more informed strategic resourcing, facility and expansion planning decisions.
Birmingham Airport is taking new innovative measures to keep its operations run smoothly. The airport, which handled over 12 million travellers last year, announced that it is expanding its Veovo solution to include Flow Management, which will allow Birmingham Airport operators to better utilise resources, forecast the consequences of deviations to planned operations, improve the layout of existing facilities, as well as, guiding future expansion plans. Besides more efficient operations, the data will also help Birmingham Airport provide a better passenger experience.
Chris Wilson, Head of Terminal Operations, at Birmingham Airport, said: “It is a really exciting time for Birmingham Airport as we develop and invest in its facilities to handle the expected 40% growth in passengers. Vital to this programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this. By investing in complete journey measurement from the kerb to the gate, the airport will develop an even greater knowledge of the customer journey and help to shape its future. This latest step in the measurement of the passenger journey builds on the great work that we have already undertaken with Veovo”
The Flow Management solution roll-out will broaden Birmingham Airport’s view and understanding of how people move and use facilities and how processes affect them, from arrival to departure. Thanks to the advanced data analytics in the Veovo platform, the operator will be able to not only view what’s happening as it happens but also compare current operations against expected. It will allow it to optimise the entire passenger journey, rather than sub-optimising isolated areas. Flow patterns can be averaged over any time of day, specific periods, or for various areas, allowing the airport to understand how travellers, processes and services influence and interact with one another.
“We are thrilled that Birmingham Airport has decided to expand Veovo to understand the passenger journey from start to finish to help keep things running smoothly and predictably. We are looking forward to helping the airport achieve their operational goals, and ensure that travellers enjoy a smooth travel experience,” says Peter Knudsen Sales Manager at Veovo.
Birmingham Airport joins a host of other airports, including Amsterdam, Auckland and Keflavik that are leveraging the in-depth holistic insights of the solution, to help guide expansion plans, streamlining processes, optimise facilities and services, to accommodate rapid passenger growth and create a seamless travel experience as possible.
