Birmingham Airport’s upgrade to Veovo’s next-generation operations platform allows the operator and its aviation partners to take proactive decisions as events unfold for a smoother passenger experience.
UK’s Birmingham Airport has upgraded its airport management and aeronautical billing system to Veovo’s Intelligent Airport Platform, allowing for greater partner collaboration and faster decision-making across the airport.
Veovo’s web-based Flight Management and Airport Operational Database (AODB) connects data from multiple airport, air traffic and airline systems to provide staff with real-time situational clarity from wherever they are, allowing for faster aircraft turnaround. With role-specific views, alerts and recommendations, the airport and its aviation partners can take proactive decisions as events unfold, delivering significant improvements to flight operations and the passenger experience.
The new platform is also revitalising passenger communications, with flight information display (FIDS) content now automatically tailored by flight, location and traveller needs.
Birmingham Airport has also upgraded to the new Veovo Revenue Management module, the market’s most flexible aeronautical charge management and billing engine. With new capabilities, including end-to-end billing cycle automation and smart exception handling, the airport has been able to reduce further the cost and time to invoice its airline customers.
“Our partnership with Veovo has, to date, brought us significant operational advantages,” said Joanne Hodson, Head of IT Services at Birmingham Airport. “With the upgrade to our airport management and revenue system, our decision-making processes are better informed, more accurate and more efficient. This allows us to respond faster to the needs of passengers and assign our people and assets more efficiently.”
James Williamson, Veovo CEO, said, “Birmingham Airport is a long-standing partner of Veovo and a leader in investing in continuous improvement to respond faster to daily challenges. We’re delighted to expand on our partnership with the deployment of our next-generation platform, which will help deliver even greater efficiencies through smarter and easier stakeholder collaboration in real-time.”
Veovo’s Intelligent Airport Platform is a new generation total airport management system relied on by airports worldwide, including Sydney, Orlando, Hong Kong and Schiphol. Applications are available as stand-alone modules, or integrated components include Flight Management and AODB, Resource Management, Guest Engagement (FIDS), Revenue Management, Passenger Flow and Queue Management, Capacity Optimisation and Forecasting. Together, these deliver the insights, AI-powered recommendations and automation needed to ensure an all-around high-performance airport.