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Belfast International Airport adopts next-gen Veovo Revenue Management and Passenger Engagement solutions

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Veovo’s next-generation platform is the new heart of Belfast International Airport’s operations and revenue generation, providing automation, insight and predictability to boost efficiency and passenger satisfaction.

Belfast International Airport is the first in the world to adopt Veovo’s next-generation Revenue Management and Guest Engagement (FIDS) applications, which form part of Veovo’s Intelligent Airport Platform for optimised airport operations.

Veovo is the industry’s only operations platform with integrated advanced Revenue Management functionality. This application automates the end-to-end billing cycle, speeds time-to-invoice, and provides the charging flexibility needed to support airline contracts. The Passenger Engagement solution, in turn, will revitalise Belfast’s passenger communications – new airport-wide flight display screens will offer content tailored by location and traveller needs.

Belfast Airport Chris McGarry

“With traffic up 43% in the past three years, we urgently needed a modern, open platform to help us handle increased passenger numbers and simultaneously deliver a better traveller experience,” said Chris McGarry, IT Manager at Belfast International Airport. “The Veovo Platform is unparalleled in providing real-time situational clarity and clever automation, while also lowering our operating costs. It’s a great foundation for future growth and passenger engagement innovation.”

The platform encompasses all aspects of airport operations management – connecting, automating and optimising plans and processes against real-time airport events. The airport and its partners can access real-time flight and resourcing information to support quick aircraft turnaround, while streamlining the use of limited infrastructures, such as gates. Also, the platform helps simplify operations through the automation of several tasks that have, to date, been performed manually.

“We’re thrilled that since going live, Belfast International Airport staff are already saving around five hours a day in manual tasks, and can now better collaborate and address potential issues faster through the platform,” said Chris Warrington, Veovo VP.

Belfast is Northern Ireland’s busiest airport, with over six million passengers a year. It is owned and operated by VINCI Airports, a top-five global player in the international airport sector.

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