Veovo is proud be sponsors of Future Travel Experience Global 2024 at Long Beach Convention Center, California from 28 – 30 October.
James Williamson, CEO of Veovo and Raymond Viggiano, Assistant Manager of Customer Service Delivery of The Port Authority of New York & New Jersey (PANYNJ) will be sharing on:
How JFK used machine learning and data-driven planning to improve experiences and efficiencies at security screening.
Join our panel session: Leveraging technology to enhance efficiencies at the airport on 29 October from 14.45 – 15.30
Ray Viggiano, Assistant Manager of Customer Service Delivery at PANYNJ
Ray Viggiano is the Assistant Manager of Customer Service Delivery at The Port Authority of New York and New Jersey in charge of facilitating world-class service through implementation of technologies, pilots, and programs and support of customer experience with monitoring feedback, wait times and quality assurance standards at the New York area airports. Ray has experience in Terminal Operations where he has been involved in resource management programs, installation of biometric exit, and use of RFID baggage tracking, all of this to be a World-class operator of world-class airports.
James Williamson, CEO at Veovo
James has been the CEO of Veovo since 2019, driving the company’s strategy to advance airports towards Total Airport Management (TAM), efficient operations, and brilliant passenger experiences. With a proven track record of scaling organizations, James is a strong advocate for the transformative power of data-driven decision-making in the aviation sector. He brings over a decade of senior leadership experience in the defence and aerospace technology industry, including roles as VP and Managing Director of Transportation at Leidos.
