Bergen Airport follows the example of its Avinor sister airports Oslo and Stavanger, by implementing Passenger Predictability management technology to eliminate wait time guesswork, optimise resource utilisation and improve the passenger experience.
Bergen Airport, Norway’s second busiest with over 6 million passengers annually, has adopted the Passenger Predictability solution to accurately measure and predict how many people are standing in line and for how long. The detailed, minute-by-minute measurements and prediction insights will help the airport comply with service level agreements and minimise queue build-up to ensure passengers have an excellent airport experience.
“We want to make travelling easier for our passengers. The implementation of the solution will help to ensure that passengers experience a quick and easy passage through this stage of the journey, and significantly increase the opportunity for a positive experience throughout the airport,” says Øystein Skaar, Airport Director at Bergen Airport.
The solution will provide the airport with live and historical data insights on passenger queues and dwell times. It will enable the airport to monitor queue line density at the security checkpoint, allowing management to respond promptly and efficiently to irregular operations and disruptions, for example, by opening additional lines. Also, the airport plans to share the wait time information with the passengers, as in Oslo Airport, which will reduce stress levels associated with queuing by creating realistic expectations.
Bergen Airport is not the only one ensuring that passengers experience hassle-free passage; more than 25 international airports are reaping the benefits of the Veovo technology, including New York, Cincinnati, Dublin, Birmingham, Brussels and Geneva.