When Auckland Airport decided to implement airport collaborative decision making, they partnered with the team that lives and breathes collaboration.
Auckland Airport is one of the busiest in Australasia, with passenger numbers hitting 20 million in 2019. Increasing the productivity of its assets, processes and operations was identified as key to improving performance and making journeys better for its passengers, visitors and partners. However, some real-time communication gaps were impacting efficiency, making it difficult to accurately predict both a flight’s on block time and readiness to depart.
Auckland Airport needed a way of sharing operational data in real-time to optimise decision making and resources across the entire organisation, and improve on-time departures
Smart software leads to smarter decision making
Auckland Airport, together with its Air Traffic Control (ATC), airlines, ground handlers, government border agencies and other airport partners took the decision to embrace Airport Collaborative Decision Making (A-CDM). This would involve building stronger structures of operational collaboration and developing a platform for the access and distribution of real-time, flight-related information across the airport.
That platform was Veovo’s Predictive Collaboration Platform. Solutions included Veovo Flight Management, Veovo Resource Management, Veovo Revenue Management, Veovo Customer Management (FIDS) and Veovo A-CDM. With built-in interoperability and seamless data exchange, Veovo delivered on every requirement, including embedded intelligence for better flight predictability, mobile-enabled software and an intuitive, easy to learn interface. The Veovo team managed every phase; from data integration and software installation to training. Their consultative approach and depth of airport experience proved critical in delivering the best possible A-CDM solution.
For Anil Varma, who was the Acting General Manager of Aeronautical Operations at Auckland Airport during the project, collaboration was key.
Acting General Manager of Aeronautical Operations at Auckland Airport
“By enhancing our use of data and sharing it across our airport partners, we have been able to work in a more collaborative way. This has led to an improvement in the operation of the airfield and terminals as well as the on-time performance of airlines.”
Operations Performance Delivery Manager, Auckland International Airport
“The sharing of real time operation information across all CDM partners has created efficiencies throughout our business. This has led to more effective and smart decision making.”
Arriving flights now spend less time waiting on the tarmac, resulting in fuel savings for airlines and a reduced carbon footprint. For international flights, there is less congestion on the arrivals apron and an increase in the number of flights receiving pushback approval within 60 seconds of request. Departure performance was also improved, despite an 8% increase in traffic during the 18-month period post go live when the results were measured..
average decrease in arrivals taxi time
increase in international flight getting pushback with 60 seconds of request
decrease in international apron congestion
increase in international departure performance