Wellington International Airport First Adopters of New Veovo Platform for Enhanced Operational Insights
Wellington International is the world’s first airport to go live with a leading-edge online airport management system from Veovo. The technology will provide Wellington and its aviation partners with a real-time, predictive overall view of operational activities. This will help with performance and efficiency optimisation, and enhance the passenger experience.
By connecting, combining and analysing data from a myriad of IT systems, such as air traffic control software, gate management tools, as well as feeds, such as MetService weather updates, the platform delivers meaningful and in-depth insights to airport staff via a web-based portal.
According to Wellington Airport’s GM Facilities and IT, Leanne Gibson: “Our operational management system is an important part of ensuring that our staff can get their jobs done at maximum efficiency. The new platform gives us instant clarity of what’s happening, and when, across the airport. It allows us to make fast, proactive decisions, particularly around events like changes in flight schedules.”
Chris Warrington, VP Veovo, said, “As a long-standing partner of Veovo, Wellington Airport has always been at the forefront of predictive collaborative technology. We’re thrilled to be able to continue to drive improvements in their performance, passenger experiences and financial outcomes with this new software.”
With this release, dubbed R8, Veovo has effectively redesigned their Airport Management System from the ground up. By generating a role-specific, business-oriented answer to the challenge being faced, the new system guides staff to focus on addressing any potential issues quickly. The result is better operational decision making and a smoother passenger journey.
“Veovo helps us manage performance with data-driven certainty. With real-time visibility of passenger flow, we can keep pinch-point processing quick, but also make holistic decisions on how to create more efficient and more meaningful customer experiences throughout the airport.”
“Veovo has allowed us to gain a good understanding of the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We are able to keep our passenger fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
“With Veovo, we can proactively manage passenger flow, and respond promptly and efficiently to irregular operations and disruptions.”
“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations, as well as improve the passenger experience by communicating expected wait times to passengers at processing points.”
“Veovo has dramatically improved our real-time operational decision-making, post-performance analysis, and capacity planning data analysis capabilities. But, perhaps, more importantly, it has helped us give our passengers a more positive airport experience.”
“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
“Veovo enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders.”
“Veovo provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. It allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”
