Gentrack expands its presence in the Nordic region after signing a deal with Greenland Airports
Greenland Airports Authority, Mittarfeqarfiit, will introduce new-generation airport operations technology from global provider Gentrack, aimed at transforming its operations and revitalizing its passenger experience.
Greenland Airports will implement a range of solutions from Gentrack’s Airport 20/20 suite consisting of Airport Operations Database (AODB), AeroBilling and Flight Information Display System (FIDS) as well as several interfaces and modules. The new system will serve all 13 airports in Greenland and 46 helipads from a central installation based in a datacentre in Nuuk.
Greenland is the world’s largest non-continental island. With a total area covering over 2 million square kilometres, reliable and efficient aviation service is a crucial part of Greenland’s economy and everyday life. Tourism is a key growth area for the country with visitor numbers up 39% on last year, driving Mittarfeqarfiit to automate and optimise many of its operations to cope with the increased traffic volume. A key project driver is also the ability to implement new airline charging and incentive schemes to encourage further growth.
Niels Grosen, acting CEO at Greenland Airports, says “We are really excited about our collaboration with Gentrack on this modernisation project. Across all our airports, our focus is to improve efficiency while enhancing the passenger experience. Deployment of Airport 20/20 will allow us to not only work smarter, it also gives us a platform on which we can easily build innovative new services and connect to emerging technologies”.
Greenland Airport Authority joins a growing community of 20/20 customers globally and extends Gentrack’s presence in the Nordic region. Finland’s aviation authority, Finavia, and Iceland’s, Isavia, are also using the Airport 20/20 AOS across their 26 airports and 13 airports respectively.
“Veovo has allowed us to gain a good understanding of the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We are able to keep our passenger fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
“With Veovo, we can proactively manage passenger flow, and respond promptly and efficiently to irregular operations and disruptions.”
“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations, as well as improve the passenger experience by communicating expected wait times to passengers at processing points.”
“Veovo has dramatically improved our real-time operational decision-making, post-performance analysis, and capacity planning data analysis capabilities. But, perhaps, more importantly, it has helped us give our passengers a more positive airport experience.”
“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
“Veovo enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders.”
“Veovo provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. It allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”