Enabling Airport-wide Flow Management with Veovo 3D Sensors
Ensuring that all airport processes work smoothly together, to ensure optimal passenger-processing, is a challenge that can be solved using the right combination of technologies. Veovo’s technology stack now combines 3D sensors, WiFi/BT sensors and third-party data sources, to offer airport-wide, unified flow management.
The ceiling-mounted 3D sensors visually count and track passengers’ end-to-end movement to help minimise the effect of queues. Advanced deep-learning algorithms allow for queue formations and individualised, fully anonymised movement patterns to be presented. The 3D sensor goes beyond basic counting – accurately distinguishing children, adults and objects, and analysing the data based on time, location, height, speed, mass, and direction of travel.
The solution addresses coverage issues with ceiling heights and helps reduce installations by stitching positional data from multiple 3D sensors. This provides detailed individual path information, while advanced filtering offers various analytics options, including
+ Measured time
+ Predictive time
+ Queue/area occupancy
+ Count crossing line
+ Resource usage (counter/lane/open/closed)
End-to-end tracking of individuals enables passenger profiling based on their complete journey. The ability to profile on the entire path, and not just at the end service, allows the system to report accurate wait times for multiple flows, including:
+ Dynamically forming queues
+ Unique zones
+ Per process
+ By airline
+ Per counter
+ Passenger classes
Additional insights include detailed use of assets, such as check-in counters, security lanes, passport control booths and more.
As Veovo already supports and utilises data from multiple sensor technologies, including WiFi/BLE/Bluetooth-enabled sensors and various other sources, adding 3D sensors to the overall offering provides even greater reach and flexibility, and adaptability to a multitude of airport environments. It eliminates blind spots around the airport terminal without requiring excessive sensors, allowing airports to move beyond single-process measurements to airport-wide flow management, without relying on single-technology solutions.
“Veovo helps us manage performance with data-driven certainty. With real-time visibility of passenger flow, we can keep pinch-point processing quick, but also make holistic decisions on how to create more efficient and more meaningful customer experiences throughout the airport.”
“Veovo has allowed us to gain a good understanding of the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We are able to keep our passenger fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
“With Veovo, we can proactively manage passenger flow, and respond promptly and efficiently to irregular operations and disruptions.”
“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations, as well as improve the passenger experience by communicating expected wait times to passengers at processing points.”
“Veovo has dramatically improved our real-time operational decision-making, post-performance analysis, and capacity planning data analysis capabilities. But, perhaps, more importantly, it has helped us give our passengers a more positive airport experience.”
“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
“Veovo enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders.”
“Veovo provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. It allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”
