Successful Results Prompt Passenger Predictability Expansion at Birmingham Airport to Streamline Operations and Passenger Journey
Following great queue management results in Birmingham Airport´s immigration halls, the airport has decided to expand the Passenger Predictability Flow Management solution to cover all processes, throughout the entire airport, to help make more informed strategic resourcing, facility and expansion planning decisions.
(Birmingham, UK / 21. March 2019) – Four-time winner of the Star UK Airport of 2018, and named the most family-friendly airport in the UK and Ireland, Birmingham Airport is taking new innovative measures to keep its operations run smoothly. The airport, which handled over 12 million travellers last year, announced that it is expanding its Passenger Predictability solution to include Flow Management, which will allow Birmingham Airport operators to better utilise resources, forecast the consequences of deviations to planned operations, improve the layout of existing facilities, as well as, guiding future expansion plans. Besides more efficient operations, the data will also help Birmingham Airport provide a better passenger experience.
Chris Wilson, Head of Terminal Operations, at Birmingham Airport, said: “It is a really exciting time for Birmingham Airport, as we have recently published our draft Master Plan that looks ahead to the year 2033. During this time the airport will develop and invest in its facilities to handle the expected 40% growth in passengers. Vital to this programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this. By investing in complete journey measurement from the kerb to the gate, the airport will develop an even greater knowledge of the customer journey and help to shape its future. This latest step in the measurement of the passenger journey builds on the great work that we have undertaken with Veovo since 2016.”
The Flow Management solution roll-out will broaden Birmingham Airport’s view and understanding of how people move and use facilities and how processes affect them, from arrival to departure. Thanks to the advanced data analytics in the Veovo Passenger Predictability platform, Birmingham Airport will be able to not only view what’s happening as it happens but also compare current operations against expected. It will allow Birmingham Airport to optimise the entire passenger journey, rather than sub-optimising isolated areas. Flow patterns can be averaged over any time of day, specific periods, or for various areas, allowing the airport to understand how travellers, processes and services influence and interact with one another.
“We are thrilled that Birmingham Airport has decided to expand BlipTrack to understand the passenger journey from start to finish to help keep things running smoothly and predictably. We are looking forward to helping the airport achieve their operational goals, and ensure that travellers enjoy a smooth travel experience,” says Preben Andersen, Sales Manager at Veovo.
Birmingham Airport joins a host of other airports, including Amsterdam, Auckland, Bristol, Keflavik and Billund, that are leveraging the in-depth holistic insights of the solution, to help guide expansion plans, streamlining processes, optimise facilities and services, to accommodate rapid passenger growth and create a seamless travel experience as possible.
“Veovo has allowed us to gain a good understanding of the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We are able to keep our passenger fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
“With Veovo, we can proactively manage passenger flow, and respond promptly and efficiently to irregular operations and disruptions.”
“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations, as well as improve the passenger experience by communicating expected wait times to passengers at processing points.”
“Veovo has dramatically improved our real-time operational decision-making, post-performance analysis, and capacity planning data analysis capabilities. But, perhaps, more importantly, it has helped us give our passengers a more positive airport experience.”
“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
“Veovo enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders.”
“Veovo provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. It allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”