Queenstown Airport deploys 20/20 intelligent ground handling technology from Gentrack
Gentrack’s 20/20 RMS software is set to make resource planning easier for Queenstown Airport.
The role out of the 20/20 Resource Management Software (20/20 RMS) follows the successful deployment of 20/20 Flight information Display System at Queenstown Airport last year, and provides a strong platform for improving operational efficiency across the entire airport.
With 20/20 RMS, Queenstown Airport can now plan the allocation of their fixed resources (gates, stands and vehicles) against flight schedules, plus optimize their use in real-time for any disruptions or changes to the schedule.
Queenstown Airport is one of Australasia’s fastest growing airports and is the gateway to New Zealand’s premier four-season visitor resort. It currently experiences strong summer and winter traffic peaks and this is set to increase further this winter with the introduction of evening flights.
Queenstown Airport’s General Manager of Operations Mike Clay commented, “20/20 RMS is now providing us with real-time decision-making on where our resources are needed. However, we are most excited about the ability the system gives our teams to respond much quicker to unplanned events. Bad weather can often create challenges with our operations planning. 20/20 RMS will automate much of the time consuming, manual re-allocation of resource that occurs when schedules are affected. This will help us reduce flight delays and improve the overall passenger experience.”
Gentrack’s General Manager for Airport 20/20 Nigel Farley said “We are delighted Queenstown Airport chose to extend our already close relationship, with the deployment of 20/20 RMS. A key aspect of this project was ensuring the airport’s business priorities are embedded in the decision making process. Not only will the optimal resources be automatically allocated against the flight schedule for advanced planning, Queenstown Airport can now make quicker and better decisions on the day of flight operations.”
“Veovo has allowed us to gain a good understanding of the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We are able to keep our passenger fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
“With Veovo, we can proactively manage passenger flow, and respond promptly and efficiently to irregular operations and disruptions.”
“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations, as well as improve the passenger experience by communicating expected wait times to passengers at processing points.”
“Veovo has dramatically improved our real-time operational decision-making, post-performance analysis, and capacity planning data analysis capabilities. But, perhaps, more importantly, it has helped us give our passengers a more positive airport experience.”
“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
“Veovo enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders.”
“Veovo provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. It allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”