Olso and Stavanger airports adopt Veovo Passenger Predictability solution
Oslo and Stavanger Airports have joined Scandinavian airports Copenhagen, Helsinki, Keflavik, Billund and Aalborg in implementing Veovo Passenger Predictability queue management technology. The open platform provides insights into passenger queue and dwell times, enabling airports to optimise operations, improve resource planning and ease passengers´ minds with accurate wait times.
Passenger numbers exceeded the 25 million milestone for the first time in Oslo Airport´s history in 2016. As one of Europe’s leading airports, Oslo retains ambitious service quality indicators to ensure they remain among the continent’s most efficient airports, particularly in the face of increased passenger numbers and terminal capacity constraints.
To ensure the passenger experience remains positive as volumes increase, Avinor has extended the relationship with Veovo to implement Veovo’s passenger predictability solution in Oslo Airport’s new terminal extension. The platform has already been introduced to other airports within the Avinor group, with implementation at Stavanger Airport now underway.
“Avinor has been working closely with Veovo since 2009. We value the long-term cooperation and their professional approach in providing us with technology and data to ensure efficient operations and passenger satisfaction. The implementation of Veovo’s Passenger Predictability in Oslo´s new terminal building and at Stavanger Airport will help to ensure that passengers experience a quick and easy passage through the first stages of the journey, while significantly increasing the opportunity for a positive experience throughout these airports,” says Lars Erik Flatner, Head of ICT Portfolio at Avinor.
Operationally, the airports use, among other things, the technology to monitor line density in real-time, which allows management to respond promptly and effectively to irregular operations and disruptions, for example, by opening additional lines. It enables airports to comply with service-level agreements and to evaluate and challenge key performance indicators with great accuracy.
In addition, the live wait time is shared with passengers on screens and through a mobile app. The continuously updated information helps passengers to plan accordingly and reduces the stress levels associated with queuing by creating realistic expectations.
“With the expansion at Oslo and the new installation at Stavanger Airport, Veovo has proven to be an effective platform to provide visibility on resource effectiveness for greater processing efficiency and improved passenger experience. We look forward to continuing to be part of Avinor´s ongoing plan in having Europe’s most progressive and service-minded airports,” says Preben Andersen, Sales Manager at Veovo.
“With Veovo, We gain critical insight on passenger flow at our facility, which we share on a multitude of communication platforms.”
“Veovo was chosen after a comprehensive selection procedure. Its ability to accurately aggregate multiple data sources and automate the delivery of accurate forecasts stood out as a clear point of difference.”
“The Veovo solution helps us manage passenger expectations better, making for a more pleasant travel experience.”
“Veovo’s technology gives us complete passenger flow visibility, helping us make informed decisions to deliver a better-quality passenger experience.“
“Veovo’s cloud solution helps make our business more resilient by allowing us to accurately measure passenger flow so that we can respond quickly and efficiently to any changes.”
“Veovo has translated our complex passenger flow process into numbers. It helped the organization in finding insights and enhanced passenger experience in our terminal.“
“Veovo’s live re-forecasting capabilities provide us with an early heads-up on changes to passenger presentation profiles. This allows us to easily adapt plans and rosters to reflect the current situation, improving journeys and keeping costs down.”
“Veovo helps us manage performance with data-driven certainty. With real-time visibility of passenger flow, we can keep pinch-point processing quick and make holistic decisions on creating more efficient and meaningful customer experiences throughout the airport.”
“Veovo has allowed us to understand the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We can keep our passengers fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
