Budapest Airport invests in Veovo technology to improve passenger flows
(Budapest, Hungary & London, the UK, 9. March 2022) – Budapest Ferenc Liszt International Airport is set to enhance the passenger experience and optimise its operations by implementing Veovo’s Passenger Predictability solution. The passenger flow analytics platform will initially focus on preventing bottlenecks and efficiently allocating resources in the airport’s security and check-in areas.
With an expected influx of travellers this summer, Budapest Airport will use data from multiple movement sensors and machine learning to understand passenger behaviour, predict the impact of events, and make informed proactive decisions. The airport also plans to expand the technology from kerb to gate to benefit passengers throughout their airport journey.
Live and predicted queue wait-time information will also be displayed to provide accurate information to passengers about the expected queueing time, reducing stress and anxiety and helping them take control of their journey.
“Our commitment is to deliver world-class service to our customers and continuously enhance our operational processes. Our collaboration with Veovo as a technology partner is a vital aspect of this strategy, enabling us to gain valuable insights, optimise staffing, and improve experiences at our airport checkpoints,” said István Szabó, Chief Passenger Services Director at Budapest Airport.
Veovo’s cloud platform is scalable and allows for initial implementation at the optimal point of impact, expanding to include measurement, prediction and planning in other areas as they are identified. For example, Budapest Airport began using the technology at security and check-in and now plans to use it to forecast passenger show-up profiles and build efficient lane opening plans to match demand.
“We’re delighted to work with Budapest Airport to help improve operations and streamline passenger journeys,” said James Williamson, CEO at Veovo. “The airport is one of a growing number of airports tapping into the power of data and machine learning to transform their operational performance.”
The adoption of Veovo’s solution by Budapest Airport follows other major airports, including London Gatwick, Schiphol, Newark, and Dublin.
“With Veovo, We gain critical insight on passenger flow at our facility, which we share on a multitude of communication platforms.”
“Veovo was chosen after a comprehensive selection procedure. Its ability to accurately aggregate multiple data sources and automate the delivery of accurate forecasts stood out as a clear point of difference.”
“The Veovo solution helps us manage passenger expectations better, making for a more pleasant travel experience.”
“Veovo’s technology gives us complete passenger flow visibility, helping us make informed decisions to deliver a better-quality passenger experience.“
“Veovo has allowed us to understand the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We can keep our passengers fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
“With Veovo, we can proactively manage passenger flow and respond promptly and efficiently to irregular operations and disruptions.”
“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations and improve the passenger experience by communicating expected wait times to passengers at processing points.”
“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
“Veovo enables us to monitor the quality of the terminal processes to improve resource planning and to perform consistent reporting to internal and external stakeholders.”
“Veovo provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. It allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”
“Veovo has helped us to resource our operations on the day and to identify pinch points and potential build-ups. The accurate data has enabled us to provide an optimum passenger experience by displaying accurate queue wait times.”
“Veovo provides us with valuable real-time insights about passenger queue time dynamics. It helps our managers to secure low queue times at minimum cost, and also provides our Analysis Department with direct feedback on their forecasting performance.”
“As the most reliable and one of the only solutions on the market capable of measuring passenger flow through multiple stages of the journey, Veovo provides us with continuous, airport-wide visibility 24 hours a day, seven days a week.”