World First: Belfast International Airport Adopts Next-gen Veovo Revenue Management and Passenger Engagement Solutions
Veovo’s next-generation platform is the new heart of Belfast International Airport’s operations and revenue generation, providing automation, insight and predictability to boost efficiency and passenger satisfaction.
Belfast International Airport is first in the world to adopt Veovo’s next-generation R8 Revenue Management and Passenger Engagement applications, which form part of Veovo’s Predictive Collaboration Platform for optimised airport operations.
Veovo is the industry’s only operations platform with integrated advanced Revenue Management functionality. This application automates the end-to-end billing cycle, speeds time-to-invoice, and provides the charging flexibility needed to support airline contracts. The Passenger Engagement solution, in turn, will revitalise Belfast’s passenger communications – new airport-wide flight display screens will offer content tailored by location and traveller needs.
“With traffic up 43% in the past three years, we urgently needed a modern, open platform to help us handle increased passenger numbers and simultaneously deliver a better traveller experience,” said Chris McGarry, IT Manager at Belfast International Airport. “The Veovo Predictive Collaboration Platform is unparalleled in providing real-time situational clarity and clever automation, while also lowering our operating costs. It’s a great foundation for future growth and passenger engagement innovation.”
The platform encompasses all aspects of airport operations management – connecting, automating and optimising plans and processes against real-time airport events. The airport and its partners can access real-time flight and resourcing information to support quick aircraft turnaround, while streamlining the use of limited infrastructures, such as gates. Also, the platform helps simplify operations through the automation of several tasks that have, to date, been performed manually.
“We’re thrilled that since going live, Belfast International Airport staff are already saving around five hours a day in manual tasks, and can now better collaborate and address potential issues faster through the platform,” said Chris Warrington, Veovo VP.
Belfast is Northern Ireland’s busiest airport, with over six million passengers a year. It is owned and operated by VINCI Airports, a top-five global player in the international airport sector.
“Veovo has allowed us to gain a good understanding of the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We are able to keep our passenger fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
“With Veovo, we can proactively manage passenger flow, and respond promptly and efficiently to irregular operations and disruptions.”
“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations, as well as improve the passenger experience by communicating expected wait times to passengers at processing points.”
“Veovo has dramatically improved our real-time operational decision-making, post-performance analysis, and capacity planning data analysis capabilities. But, perhaps, more importantly, it has helped us give our passengers a more positive airport experience.”
“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
“Veovo enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders.”
“Veovo provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. It allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”