World First: Belfast International Airport Adopts Next-gen Veovo Revenue Management and Passenger Engagement Solutions
Veovo’s next-generation platform is the new heart of Belfast International Airport’s operations and revenue generation, providing automation, insight and predictability to boost efficiency and passenger satisfaction.
Belfast International Airport is the first in the world to adopt Veovo’s next-generation Revenue Management and Guest Engagement (FIDS) applications, which form part of Veovo’s Intelligent Airport Platform for optimised airport operations.
Veovo is the industry’s only operations platform with integrated advanced Revenue Management functionality. This application automates the end-to-end billing cycle, speeds time-to-invoice, and provides the charging flexibility needed to support airline contracts. The Passenger Engagement solution, in turn, will revitalise Belfast’s passenger communications – new airport-wide flight display screens will offer content tailored by location and traveller needs.
“With traffic up 43% in the past three years, we urgently needed a modern, open platform to help us handle increased passenger numbers and simultaneously deliver a better traveller experience,” said Chris McGarry, IT Manager at Belfast International Airport. “The Veovo Platform is unparalleled in providing real-time situational clarity and clever automation, while also lowering our operating costs. It’s a great foundation for future growth and passenger engagement innovation.”
The platform encompasses all aspects of airport operations management – connecting, automating and optimising plans and processes against real-time airport events. The airport and its partners can access real-time flight and resourcing information to support quick aircraft turnaround, while streamlining the use of limited infrastructures, such as gates. Also, the platform helps simplify operations through the automation of several tasks that have, to date, been performed manually.
“We’re thrilled that since going live, Belfast International Airport staff are already saving around five hours a day in manual tasks, and can now better collaborate and address potential issues faster through the platform,” said Chris Warrington, Veovo VP.
Belfast is Northern Ireland’s busiest airport, with over six million passengers a year. It is owned and operated by VINCI Airports, a top-five global player in the international airport sector.
“With Veovo, We gain critical insight on passenger flow at our facility, which we share on a multitude of communication platforms.”
“Veovo was chosen after a comprehensive selection procedure. Its ability to accurately aggregate multiple data sources and automate the delivery of accurate forecasts stood out as a clear point of difference.”
“The Veovo solution helps us manage passenger expectations better, making for a more pleasant travel experience.”
“Veovo’s technology gives us complete passenger flow visibility, helping us make informed decisions to deliver a better-quality passenger experience.“
“Veovo’s cloud solution helps make our business more resilient by allowing us to accurately measure passenger flow so that we can respond quickly and efficiently to any changes.”
“Veovo has translated our complex passenger flow process into numbers. It helped the organization in finding insights and enhanced passenger experience in our terminal.“
“Veovo’s live re-forecasting capabilities provide us with an early heads-up on changes to passenger presentation profiles. This allows us to easily adapt plans and rosters to reflect the current situation, improving journeys and keeping costs down.”
“Veovo helps us manage performance with data-driven certainty. With real-time visibility of passenger flow, we can keep pinch-point processing quick and make holistic decisions on creating more efficient and meaningful customer experiences throughout the airport.”
“Veovo has allowed us to understand the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We can keep our passengers fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
