Bergen Airport implements Veovo Passenger Predictability solution
Bergen Airport follows the example of its Avinor sister airports, Oslo and Stavanger, by implementing Passenger Predictability management technology to eliminate wait time guesswork, optimise resource utilisation and improve the passenger experience.
Bergen Airport, Norway´s second busiest with over 6 million passengers annually, has adopted the Passenger Predictability solution to accurately measure and predict how many people are standing in line and for how long. The detailed, minute-by-minute measurements and prediction insights will help the airport to comply with service level agreements and minimise queue build-up to ensure that passengers have an excellent airport experience.
“We want to make travelling easier for our passengers. The implementation of the solution will help to ensure that passengers experience a quick and easy passage through this stage of the journey, and significantly increase the opportunity for a positive experience throughout the airport,” says Øystein Skaar, Airport Director at Bergen Airport.
The solution will provide the airport with both live and empirical data insights on passenger queue and dwell times. It will enable the airport to monitor queue line density at the security checkpoint, allowing management to respond promptly and efficiently to irregular operations and disruptions, for example, by opening additional lines. Also, the airport plans to share the wait time information with the passengers, as in Oslo Airport, which will reduce stress levels associated with queuing by creating realistic expectations.
“With the new installation at Bergen Airport, the solution has proven to be an effective platform to provide visibility on resource effectiveness for greater processing efficiency and improved passenger experience. We look forward to continuing to be part of Avinor´s ongoing plan in having Europe’s most progressive and service-minded airports,” says Preben Andersen, Sales Manager at Veovo
Bergen Airport is not the only one ensuring that passengers will experience hassle-free passage; more than 25 international airports are reaping the benefits of the Veovo technology, including New York, Cincinnati, Dublin, Birmingham, Brussels and Geneva.
“With Veovo, We gain critical insight on passenger flow at our facility, which we share on a multitude of communication platforms.”
“Veovo was chosen after a comprehensive selection procedure. Its ability to accurately aggregate multiple data sources and automate the delivery of accurate forecasts stood out as a clear point of difference.”
“The Veovo solution helps us manage passenger expectations better, making for a more pleasant travel experience.”
“Veovo’s technology gives us complete passenger flow visibility, helping us make informed decisions to deliver a better-quality passenger experience.“
“Veovo’s cloud solution helps make our business more resilient by allowing us to accurately measure passenger flow so that we can respond quickly and efficiently to any changes.”
“Veovo has translated our complex passenger flow process into numbers. It helped the organization in finding insights and enhanced passenger experience in our terminal.“
“Veovo’s live re-forecasting capabilities provide us with an early heads-up on changes to passenger presentation profiles. This allows us to easily adapt plans and rosters to reflect the current situation, improving journeys and keeping costs down.”
“Veovo helps us manage performance with data-driven certainty. With real-time visibility of passenger flow, we can keep pinch-point processing quick and make holistic decisions on creating more efficient and meaningful customer experiences throughout the airport.”
“Veovo has allowed us to understand the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We can keep our passengers fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
