Fast forward your path to frictionless customer experiences and new revenue opportunities.
Trusted by airports worldwide, Veovo Queue and Flow management is your ticket to smoother passenger journeys.
Passenger queue and flow management
Slash queues with intelligent data
Give your partners insight they can trust. And watch your ASQ scores take off.
Shrink lines
Cut wait-times with complete queue and density visibility, and dynamic lane balancing
Reduce stress
See live wait times for bag check, TSA screening, customs & border control and rideshare queues
Minimize overheads
Match staffing to demand with AI-driven predictions and lane opening recommendations
Brilliant experiences, curb to flight
Anonymously track passengers – by flight – as they journey through the terminal. Discover their preferences.
Then harness this insight to improve moments that matter.
Parking and Traffic
Uncover ground transportation and parking preferences to create new revenue opportunities.
Bag check and TSA
Plan layout and lane openings to minimize congestion. Flex agents to where and when they are needed most.
Lounge and Concessions
Proactively manage occupancy to improve comfort. Tailor retail, signage and advertising to dwell and movement patterns by flight.
Restroom
Data-driven cleaning schedules and automatic alerts. Reduce pressure on facilities with live occupancy displays and passenger guidance.
Gate
Use flow and transfer patterns to improve gate assignments. Improve Target-Off-Block-Time accuracy by predicting gate show ups.
Bag reclaim and arrivals
Align bag handling and belt allocations with predicted reclaim show-up times, by flight. Understand taxi / ride-share / shuttle usage to improve availability
AI-powered analytics. No experts required.
Rich visualisations. Dashboards and alerts tailored to your needs. Easy to configure and even easier to use. Smarter decisions within everyone’s reach – in just a few weeks.
Scalable and future ready. Any data source.
Don’t get stuck with proprietary sensors. Unlock data insights from existing cameras, counters and lidar systems. Then connect new sources to enrich your flow understanding and deliver seamless experiences.
Powering better journeys at CVG Airport
Learn how CVG slashed wait times by 33%, responded to customer needs faster and uncovered new revenue sources. With AI-powered queue management software, sensors and terminal wide passenger flow.
Learn how queue and flow analytics helps airports just like yours
Schedule a 30-minute chat with us and we will:
- Share best practise examples
- Review your key objectives
- Explore how queue and flow data can help
- Offer insights into what approach might be right for you
Your Host: Celso Rodrigues
Celso is the North American sales director for Veovo.
With an extensive career in the aviation market, he has an acute understanding of the challenges facing operators and the role data can play in building brilliant customer experiences.
Derek Kan
Manager, Capacity & Analytics at JFK Airport
“Veovo has translated our complex passenger flow process into numbers. It helped the organization in finding insights and enhanced passenger experience in our terminal.“
Michiel de Haas
Capacity Manager
“Veovo helps us manage performance with data-driven certainty. With real-time visibility of passenger flow, we can keep pinch-point processing quick and make holistic decisions on creating more efficient and meaningful customer experiences throughout the airport.”
Adrian Witherow
Chief Operating Officer
“We can keep our passengers fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
Michael Side
Operations Technology Asset Manager
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations and improve the passenger experience by communicating expected wait times to passengers at processing points.”
Brian Cobb
Chief Innovation Officer
“Veovo provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. It allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”
