Keflavik Expands Veovo Technology for Airport-wide Passenger Flow Visibility to Ensure Smooth Travel
(Keflavik, Iceland & London, UK / 12. November 2018) –…
Guest expectations of smooth, safe, swift and engaging experiences are driving airport and tourism operators toward big data analytics as they shape more repeatable customer service operations. Powered by BlipTrack technology, Veovo brings guest location analysis, forecasting and engagement software together, allowing operators plan, predict and perfect brilliant guest experiences.
Mobile-device detectors, next-generation 3D imaging and big data are fused to provide an estimateof where people are located. Real-time guest locational insight can be used to drive operations, resource, and health & safety decisions.
Guest arrival time is predicted by understanding variables including flight schedules and delays, traffic, weather, events and holidays. Better knowing appearance times allows operators to scale resources and optimise the number of open queues to meet volume.
Predictive algorithms are applied to historical people movement patterns to systematically identify and alleviate trouble spots. Path forecasting also informs advertising and retail placement by connecting profitable routes with best-fit opportunities.
“The solution has given us a dynamic and valid tool to document our performance against service level agreements, and also to ensure that the right numbers of staff are in the right place, at the right time, for our passengers.”
“The solution has proven quite successful. It has enabled CVG to continue our close collaboration with TSA to ensure that the passenger experience is one that enhances the journey experience not detracts from it.”
“The solution gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
“It helps us manage and eliminate potential problem spots within the facility. Sharing the processing time with our travellers provides them with peace of mind, so they may continue to expect a pleasant travel experience.”
“It enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders.”
“The solution provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. It allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”
“It provides us with valuable insights into passenger processes. The insights are used to continuously improve our performance together with our stakeholders.
“It has helped us to resource our operations on-the-day and to identify pinch points and potential build ups. The very accurate data has enabled us to provide an optimum passenger experience by displaying accurate queue wait times.”
“The solution provides us with valuable real-time insights about passenger queue time dynamics. It helps our managers to secure low queue times at minimum cost, and also provides our Analysis Department with direct feedback on their forecasting performance.”
“It enables us to see when levels of service are breached and locate the reasons. We can identify work shift problems and make more informed decisions.”
“We had very high expectations before the introduction of the system, and I am happy to say that the outcome has proved very successful. It has capabilities of further enhancements, which will provide other long-term solutions in the future.”
“We value the long-term cooperation and their professional approach in providing us with technology and data to ensure efficient operations and passenger satisfaction.”
”It helps us identify how passengers move through and use the airport, from the time they park, when they leave, and everywhere in between. It enables us to look for patterns through the day/week, to see the impact of the various actions we implement, to reduce bottlenecks and wait time for our passengers.”
“The data has provided valuable insight into our operational performance across both our assets and processes. Most importantly, it has enabled us to have meaningful conversations with our key operational stakeholders and vendors, as we collectively seek to improve the passenger experience.”
“With the solution, we have coverage at our fingertips 24 hours a day, seven days a week, enabling us to use service level agreements more fairly—not just over selected periods. This rapid information allows us to take fast, proactive measures before the situation escalates.”
The solution helps ensure that passengers experience a quick and easy passage through this stage of the journey, and significantly increase the opportunity for a positive experience throughout the airport.”
“The Veovo solution was our first “innovative” push for our organization. This has subsequently paid off in operational efficiency, customer goodwill, effective supporting deployment strategies, positive organizational momentum as well as positive global press and organizational credibility.”
“The solution allows us to gain a good understanding of check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“The Veovo team are a credit to the organisation and have helped the airport immensely with data analysis and reporting.”
“At peak times, up to 3,000 passengers an hour travel through security and our aim is to make that experience as smooth as possible whilst ensuring safety – Veovo helps us do that.”
(Keflavik, Iceland & London, UK / 12. November 2018) –…
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