Veovo Appoints New CEO to Drive Global Growth Ambitions
(London, UK. 20. August 2018) – Veovo, a leading provider of airport-based operational, revenue and customer experience optimisation solutions, is pleased to announce the appointment of James Williamson as CEO.
Veovo, a leading provider of airport-based operational, revenue and customer experience optimisation solutions, is pleased to announce the appointment of James Williamson as CEO.
The airport industry is having to manage exponential passenger growth with infrastructure designed decades ago. Airports are facing unprecedented challenges that cannot be solved through the traditional approach of building more infrastructure. They are increasingly looking to technology to make them more financially self-sufficient while tackling their passenger capacity constraints.
Veovo has developed unique capabilities, through product investment and strategic acquisitions, to support the industry’s need for greater operational efficiency and visibility. Veovo’s acquisitions have allowed the company to provide an airport-wide integrated platform and underlined its position as a major technology innovator in the industry. Building on its impressive recent growth, Veovo has appointed James Williamson as Chief Executive Officer, to accelerate the company’s development of broader capabilities and extend its global reach.
James brings a strong track record of leading and implementing organisational strategies to scale and deliver excellent customer outcomes within the aviation sector. At Leidos, James was Managing Director of the international aviation division, forging a strong relationship with airport operators and Air Navigation Service providers. Prior to Leidos, James spent over a decade in the defence and aerospace technology sector, occupying senior leadership roles with Leonardo (formerly Finmeccanica).
“I’m convinced that Veovo is one of a tiny number of technology providers in the airport space, who can deliver a major part of the “Total Airport Management” concept. Veovo’s vision and ambition to tackle the critical industry challenges head-on are the ingredients for becoming a significant player in the industry and driving future growth. Veovo’s customer list is a “who’s who” of high profile customers known for their innovative approaches to improving airport operations and the passenger experience. These customers have high expectations, and despite this, Veovo has an unparalleled reputation for successful solution delivery. I’m looking forward to collaborating with our customers, partners and incredibly talented staff to develop a unique proposition to aid airports in tackling these critical industry challenges” says James Williamson.
“Veovo helps us manage performance with data-driven certainty. With real-time visibility of passenger flow, we can keep pinch-point processing quick, but also make holistic decisions on how to create more efficient and more meaningful customer experiences throughout the airport.”
“Veovo has allowed us to gain a good understanding of the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We are able to keep our passenger fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
“With Veovo, we can proactively manage passenger flow, and respond promptly and efficiently to irregular operations and disruptions.”
“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations, as well as improve the passenger experience by communicating expected wait times to passengers at processing points.”
“Veovo has dramatically improved our real-time operational decision-making, post-performance analysis, and capacity planning data analysis capabilities. But, perhaps, more importantly, it has helped us give our passengers a more positive airport experience.”
“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
“Veovo enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders.”
“Veovo provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. It allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”
