CA+ introduces Property Space Management capability for airports
Concessionaire Analyzer+ (CA+), the leading solution globally in airport non-aeronautical revenue management, has extended the property management functionality of CA+ to include Space Management.
The new Space Management capabilities complement the already available Contract and Property management module within CA+, which enable airports to input commercial contract details into the solution and manage their properties and spaces from within, automatically calculating revenues due through rents, revenue shares, minimum guarantees, any additional charges and utilities consumption.
According to CA Plus CEO, John de Giorgio, the new Space Manager provides airport commercial teams with a graphical representation of space and property resource availability for different types of properties, in different airports or terminals and of various sizes, at any point in time. “It gives property managers the ability to visualise which spaces will soon be available for rent. This allows better space optimisation and the leasing of spaces without having to browse through separate contracts.”
The graphical representation uses colour to help commercial teams and property managers identify the status of commercial spaces within the airport. Red is used for rented spaces while green is used for those available. With contracts, placed on a timeline, airports can easily see which spaces are soon to be available and can work on getting those occupied.
The Space Manager not only incorporates retail and food and beverage commercial spaces but also all areas that provide a source of non-aeronautical revenue to the airport, including pop-up areas, car parks, office spaces, stores, hangars and more.
The system automatically pulls the data from contracts already in the system, requiring no further manual intervention. With this functionality in hand, CA+ increases the level of automation available to airport commercial teams, reducing the manual work that is typical within many airport environments, reducing costs and increasing effectiveness.
The CA+ solution enables airports to improve the management and analysis of their concession-based commercial business through a central platform, allowing them to maximise their non-aeronautical revenues. This includes any revenues derived from retail concessions, F&B, car parking and car rental concessions, advertising, property and real estate, and much more.
Airports are also able to fully automate the sales data collection process, eliminating entirely the manual processes used today in collecting monthly sales data from concessions. Sales data is, therefore, not only more accurate and punctual but is also collected in far more detail than is otherwise possible, allowing airports to truly analyse performance and work with concessions to improve their own results. This and more is done without having to oblige concessions to change their POS and Inventory systems, as they continue to use their own, ensuring the least disruption or change throughout the implementation process.
“Veovo’s live re-forecasting capabilities provide us with an early heads-up on changes to passenger presentation profiles. This allows us to easily adapt plans and rosters to reflect the current situation, improving journeys and keeping costs down.”
“Veovo helps us manage performance with data-driven certainty. With real-time visibility of passenger flow, we can keep pinch-point processing quick, but also make holistic decisions on how to create more efficient and more meaningful customer experiences throughout the airport.”
“Veovo has allowed us to gain a good understanding of the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We are able to keep our passenger fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
“With Veovo, we can proactively manage passenger flow, and respond promptly and efficiently to irregular operations and disruptions.”
“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations, as well as improve the passenger experience by communicating expected wait times to passengers at processing points.”
“Veovo has dramatically improved our real-time operational decision-making, post-performance analysis, and capacity planning data analysis capabilities. But, perhaps, more importantly, it has helped us give our passengers a more positive airport experience.”
“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
“Veovo enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders.”
