Veovo welcomes new strategic account manager to drive North American opportunities
Veovo is pleased to announce the appointment of Patrick Salemme as Strategic Account Manager, USA.
“Patrick is taking up the role as Strategic Account Manager in the USA, which is intended to build deep relationships and drive initiatives in support of our customer’s strategic goals. To begin with, this role will be embedded within strategic accounts in the central-eastern USA, and will ensure that we can more effectively coordinate our response to the many opportunities across key accounts in the region, in both airport terminals and the transit network,” says Chris Warrington, EVP at Veovo.
“This role needed somebody who had excellent consultative selling and active listening skills to immediately establish the Veovo value and make connections at the most senior levels in our target accounts. Patrick comes from a consulting background and has already had extensive experience working with some of our target accounts. He has a real passion for transit infrastructure, having completed a master’s in City and Regional Planning and Transportation at Rutgers University. Patrick´s qualifications and reputation in our key accounts make him the perfect candidate for this role,” says Warrington.
“I’m looking forward to this new direction and applying my skills to an exciting new avenue. Everything in my career to this point, from experience as a trusted advisor to transit agencies, to work in building solutions that enable digital transformation, has prepared me for this role. By leveraging my experience of some of the largest transit and airport operators in the USA, together with Veovo’s innovative optimization solutions, we can transform major urban transit and port networks,” says Patrick Salemme.
“Veovo has allowed us to gain a good understanding of the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We are able to keep our passenger fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
“With Veovo, we can proactively manage passenger flow, and respond promptly and efficiently to irregular operations and disruptions.”
“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations, as well as improve the passenger experience by communicating expected wait times to passengers at processing points.”
“Veovo has dramatically improved our real-time operational decision-making, post-performance analysis, and capacity planning data analysis capabilities. But, perhaps, more importantly, it has helped us give our passengers a more positive airport experience.”
“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
“Veovo enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders.”
“Veovo provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. It allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”
“Veovo has helped us to resource our operations on-the-day and to identify pinch points and potential build ups. The very accurate data has enabled us to provide an optimum passenger experience by displaying accurate queue wait times.”
“Veovo provides us with valuable real-time insights about passenger queue time dynamics. It helps our managers to secure low queue times at minimum cost, and also provides our Analysis Department with direct feedback on their forecasting performance.”
“As the most reliable, and one of the only solutions on the market capable of measuring passenger flow through multiple stages of the journey, Veovo provides us with continuous, airport-wide visibility 24 hours a day, seven days a week.”
“We value the long-term cooperation and Veovo´s professional approach in providing us with technology and data to ensure efficient operations and passenger satisfaction.”
”Veovo helps us identify how passengers move through and use the airport. It enables us to look for patterns through the day/week, to see the impact of the various actions we implement, to reduce bottlenecks and wait time for our passengers.”
“With Veovo, we have coverage at our fingertips 24 hours a day, seven days a week, enabling us to use service level agreements more fairly—not just over selected periods. This rapid information allows us to take fast, proactive measures before the situation escalates.”