Veovo Helps Keflavik Airport Give You a Better Travel Experience
Keflavik Airport uses Veovo Passenger Predictability technology to display wait times and optimize staff resources in real-time.
“We use the data to see when levels of service are breached and to find out the reasons. This has helped us to identify the problems we had with our work shifts starting a bit too late. Before installing the solution, we noticed this issue but did not have the valuable information at hand, to actually be able to quantify the problem. Now we are able to make more informed decisions in security,” says Guðmundur Karl Gautason, Project Manager – Operation Research at Keflavik Airport.
The data is also used to provide minute-by-minute live forecasts of waiting times. This enables the airport to adjust plans if expected wait times deviate from original forecasts, preventing queue build-up and avoiding potential KPI violations.
Future development plans
“We are seeing improvements in our resource planning anecdotal feedback suggests that our passengers are happy”, said Hanna M. Hermannsdóttir, Specialist in operation research at Keflavik Airport. “Moving forward, we are actively engaged with BLIP Systems to explore how we can extend the measurement to include other areas and processes within the terminal”.



“Veovo has allowed us to gain a good understanding of the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”

“We are able to keep our passenger fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”

“With Veovo, we can proactively manage passenger flow, and respond promptly and efficiently to irregular operations and disruptions.”

“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”

“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations, as well as improve the passenger experience by communicating expected wait times to passengers at processing points.”

“Veovo has dramatically improved our real-time operational decision-making, post-performance analysis, and capacity planning data analysis capabilities. But, perhaps, more importantly, it has helped us give our passengers a more positive airport experience.”

“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”

“Veovo enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders.”