Introducing Veovo, the Predictive Collaboration Platform for Brilliant Airport Operations
Veovo combines solutions for passenger predictability, outstanding operations, and revenue maximisation to transform airport ecosystems
Auckland, February 14, 2018, Gentrack Group (NZX/ASX: GTK), a leader in essential software for airports and utilities, today launched Veovo – a new brand for its airport group. Veovo combines the (Airport 20/20) operations solution with the recently acquired (BlipTrack) guest predictability and (Concessionaire Analyzer+) revenue maximisation solutions. This powerful fusion underpins Veovo’s Predictive Collaboration Platform, delivering data-driven certainty to transform the airport ecosystem.
Airports are under pressure to deliver memorable and repeatable experiences for increasing guest numbers while navigating highly variable daily operations. The rise of connected automation presents new opportunities, but many of these innovations operate in silos and do not work alongside existing technologies. The result: airport operators need a new paradigm to proactively manage their operations, resources, systems, service providers and guests. Veovo is at the heart of that transformation.
“Airports need to innovate aggressively to cope with increased passenger numbers and dynamically adjust for the matrix of daily variables. At the same time, to engage passengers, many airports are looking to transform their role from transit terminus to guest destination. Like many other value chains, Airports are now able to access big data innovations which can help them optimise their entire operation,” said Chris Warrington, General Manager of Veovo. “Veovo unlocks insights across the airport ecosystem – predicting the best path forward and quickly connecting all stakeholders and resources to respond brilliantly – no matter the situation.”
Today, the Veovo platform is used by more than 110 airports and their stakeholders to plan, predict and perfect every interaction. As well as delivering value to other transport hubs, Veovo software is also proven to deliver brilliant theme park, resort, and retail guest experiences.
“Veovo helps us manage performance with data-driven certainty. With real-time visibility of passenger flow, we can keep pinch-point processing quick, but also make holistic decisions on how to create more efficient and more meaningful customer experiences throughout the airport.”
“Veovo has allowed us to gain a good understanding of the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We are able to keep our passenger fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
“With Veovo, we can proactively manage passenger flow, and respond promptly and efficiently to irregular operations and disruptions.”
“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations, as well as improve the passenger experience by communicating expected wait times to passengers at processing points.”
“Veovo has dramatically improved our real-time operational decision-making, post-performance analysis, and capacity planning data analysis capabilities. But, perhaps, more importantly, it has helped us give our passengers a more positive airport experience.”
“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
“Veovo enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders.”
“Veovo provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. It allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”
