Veovo Appoints New Senior Market Executive and Sales Manager to Drive Growth and North American Market Expansion.
(Orlando, FL, USA – London, UK – Auckland, New Zealand, 18. October 2018) – Veovo, a leading provider of airport-based operational, revenue and customer experience optimization solutions, is pleased to announce that two outstanding industry players have joined the company’s North American operations. David Menzel has joined the team as Senior Market Executive for the airport industry market, while Eduardo “Eddie” Llado is the new Sales Manager for the tourism and leisure segment.
David brings a wealth of experience in business development and sales in the airport industry, coming from a background of enterprise development, start-ups and new market development. Most recently, he has held senior sales positions with air transport communications and information specialists, SITA, and Ultra Airport Systems. As the new Senior Market Executive for North America, Menzel will lead sales and the development of the Veovo partner ecosystem in the region.
“I am looking forward to applying my knowledge and experience of the North American market, and to developing Veovo’s unique proposition to help airports tackle critical industry challenges in the region,” said Menzel.
Eddie is a senior technology and sales marketing professional, with a significant track record in both domestic and international technical solution sales in the tourism and leisure segments. Most recently, he worked with Amadeus, providing business optimization systems in the hospitality industry. Llado’s responsibilities at Veovo will include extending Veovo’s presence in the North American market for sports stadiums, ski resorts, amusement parks and road traffic management.
Llado says: “It’s exciting to me to join this dynamic and innovative business that is making strides in improving the customer experience at major travel and entertainment centres around the region by creating solutions that will improve and manage the flow of people and vehicles. I am looking forward to playing a big role in expanding Veovo’s presence in the North American market and being part of this exciting journey.”
Chris Warrington, General Manager at Veovo, said: “North America will be a major region for Veovo in 2019 and beyond, to help drive the future growth of the company. The North American market is in urgent need of Veovo’s innovative solutions to improve operational performance and the customer experience. We are delighted to welcome David and Eddie into the Veovo team. Their experience and relationships in their respective industries are perfect combinations to help us to extend our presence in North America.”
“Veovo has allowed us to gain a good understanding of the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We are able to keep our passenger fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
“With Veovo, we can proactively manage passenger flow, and respond promptly and efficiently to irregular operations and disruptions.”
“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations, as well as improve the passenger experience by communicating expected wait times to passengers at processing points.”
“Veovo has dramatically improved our real-time operational decision-making, post-performance analysis, and capacity planning data analysis capabilities. But, perhaps, more importantly, it has helped us give our passengers a more positive airport experience.”
“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
“Veovo enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders.”
“Veovo provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. It allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”