Veovo Introduces Airport Social Distancing Solutions for Safer Travel
(London, 19. May 2020) – Veovo today announced the introduction of their Virtual Queueing and Passenger Density Management solutions, designed to help support social distancing in airports.
With COVID-19 lockdowns beginning to ease, the pace at which flying restrictions will be lifted is likely to be heavily influenced by airports’ ability to implement physical distancing measures. In support of these new requirements, Veovo has released a new addition to their stable of solutions, designed to monitor crowd density and maintain safe distancing airport-wide.
The newly introduced solutions use movement monitoring and machine learning to offer real-time and predictive passenger density and movement insights, for better live situational awareness and future planning.
Veovo’s Virtual Queueing solution enables travellers to pre-book a time slot for processing at airport checkpoints, rather than having to wait in line.
It enables airports to control queue entry, preventing too many people from congregating in one area and evenly distributing passengers across the airport’s checkpoints. Available time slots are adjusted in real-time, based on queue wait times, changing arrival patterns and processing capacity so that passengers show up at the optimum time.
Passenger Density Management
Veovo’s Passenger Density Management solution monitors crowd density in queues and spaces across the terminal, enabling airports to take action if social distancing limits are at risk of being breached.
The solution bundles location analysis from various IoT sensors, with machine learning and an alert framework, to give a detailed view of how people move and dwell. From typical crowding zones like check-in and security to areas like gates and concessions, it continuously monitors and analyses movement to highlight the degree of risk in real-time.
Live heatmaps and dashboards show operators a reliable breakdown of the current situation, triggering tailored alarms and automated actions if density thresholds, based on current guidelines (for instance 6 feet, 1 or 2 metres), are exceeded. Recommendations to limit crowding can include capping entry to busy escalators or stairwells, adjusting security lane openings, changing call-to-gate times, updating digital signage, or distributing gate and baggage belt allocations.
With these valuable people movement insights, operators can also improve the responsiveness of sanitation service providers, directing teams to where cleaning is most needed.
Besides real-time insights, the Veovo platform also includes predictive capabilities that not only help operators manage crowding in real-time but also plan for days, weeks and months ahead. It offers detailed insights into people’s movement habits, and how factors like time of day or day of the week, or other events, affect passenger behaviour.
“Having worked with busy international airports globally, in smoothing passenger journeys, we understand the enormous challenge the industry currently faces in supporting physical distancing,” said James Williamson, CEO of Veovo. “To safely manage crowding, operators need accurate, timely data. By accommodating new social distancing needs in our solution, we enable safe and proactive planning to reduce crowds and to make sanitation and disinfection programmes more effective.”
The Virtual Queuing and Passenger Density Management solutions are quick to deploy, allowing airports to rapidly support social distancing recommendations. The solutions can provide detailed insights within weeks while allowing operators to continue adapting to maximise safety and efficiency.
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“Veovo has allowed us to gain a good understanding of the security check-point dynamics, and most importantly, our customers benefit directly by getting a better service.”
“We are able to keep our passenger fully informed 24/7 about what to expect at security. Our aim is to make the experience as smooth as possible – Veovo helps us do that.”
“With Veovo, we can proactively manage passenger flow, and respond promptly and efficiently to irregular operations and disruptions.”
“Vital to our Master Plan programme is a deep understanding of airport capacity, bottlenecks and constraints, and Veovo is key to this.”
“Veovo has allowed us, together with our airport partners and stakeholders, to better manage operations, as well as improve the passenger experience by communicating expected wait times to passengers at processing points.”
“Veovo has dramatically improved our real-time operational decision-making, post-performance analysis, and capacity planning data analysis capabilities. But, perhaps, more importantly, it has helped us give our passengers a more positive airport experience.”
“Veovo gives us a clear picture of passenger movements, allowing us to provide the best customer service and proactively manage service levels before any issues arise.”
“Veovo enables us to monitor the quality of the terminal processes to improve resource planning, and to perform consistent reporting to internal and external stakeholders.”
“Veovo provides us with immediate visibility to the customer experience and resource effectiveness with throughput planning. It allows us to put the customer at ease at a critical stress point and reinforces our expectations around superior customer experience.”