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Hit the High Arrivals ASQ Scores with Airport-wide Flow Management By Siobhan Boyle, Product Marketing What defines a great arrival experience? Given that passengers are usually in transit to somewhere else, top of the arrivals desirability list is the ability to get out, fast. Whether travellers are tired, rushed for a meeting or eager to…
Smoothing Passenger Flow and the Airport Departure Experience By Siobhan Boyle, Product Marketing From the moment a passenger journeys to the departure terminal, they’re faced with a series of small but potentially stressful challenges. Find parking. Find a baggage cart. Find the correct departure terminal. Find the check-in desk. All the while wondering if they…
How End-to-end Flow Management is Transforming Birmingham Airport Birmingham Airport (BHX) has long been recognised as one of the UK’s most punctual and family-friendly travel hubs. The four-time winner of the prestigious Star UK Airport prize, loves keeping its customers happy. However, with passenger numbers rapidly rising, the airport realised it needed a new way…
Auckland Airport’s Bold Collaborative Door-to-Departure Challenge Auckland International Airport (AKL) is not only New Zealand’s largest and busiest, but also one of the fastest-growing airports in Australasia. With a need to ensure optimal resource coordination and infrastructure use, the airport engaged with Veovo to roll out the region’s first Collaborative Decision Making (A-CDM) initiative. When a…
Turning Dots and Data into Decisions That Tackle Airport Congestion By Siobhan Boyle, Product Marketing Five quick wins for improving queue, occupancy and flow efficiency Airport queues – nobody likes them, least of all passengers who are running late. Fortunately, with regulators across the world increasingly stipulating the use of queue measurement systems to inform…
Is the traditional RFP standing in the way of Airport Innovation? By Chris Warrington, Veovo EVP How can airports make the switch to outcome-centric purchasing – while retaining the need for transparency and regulatory compliance. Imagine buying the high-tech car of your dreams but not taking delivery for a few years. In that time,…
“Ryans and Tigers and Bears, Oh My!” – Can Airports Learn from the Low-cost Carrier Model? By Siobhan Boyle, Product Marketing To capture a slice of the surging low cost carrier market, many airport operators are turning to a low risk, unified digital platform to meet the demand for fast aircraft turnaround on a…
Grappling with Gridlock: Can Data Help Overcome Airport Traffic Congestion? 28 August 2019 ⎜ By Siobhan Boyle, Product Marketing Finding a ride to the airport has become one of life’s easier things to navigate since the advent of ride-sharing apps like Uber and Lyft. The downside of this easily accessible and relatively inexpensive mode…
Standing in Line a Nightmare? Here’s How Airports Fix That! By Christian Carstens Nobody likes to wait in line, yet in some places – like the airport – it is completely unavoidable. But what if there were a way to make those inevitable queues move faster and keep the experience more pleasant for those…
Veovo Appoints New CEO to Drive Global Growth Ambitions (London, UK. 20. August 2018) – Veovo, a leading provider of airport-based operational, revenue and customer experience optimisation solutions, is pleased to announce the appointment of James Williamson as CEO. Veovo, a leading provider of airport-based operational, revenue and customer experience optimisation solutions, is pleased to announce the…